Manager, Business System Services - Service & Development

Dsv; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading logistics company is seeking an experienced Business Support Manager with a strong technical background in supply chain warehousing and transport. The role involves system configuration, team leadership, and ensuring effective operations of supply chain systems.

Qualifications

• 5 years in the logistics industry, with experience in WMS and TMS systems.
• Ability to assess needs and develop solutions.

Responsibilities

• Lead and manage a technical support team.
• Ensure system uptime and quality of service.
• Translate business needs into technical specifications.

Skills

Logistics

Supply Chain Management

Leadership

Communication

Education

Logistics or Supply Chain Management degree

4-year equivalent advanced diploma

Tools

VBA

SQL

PostgreSQL

Power BI

MS Office

Job description

Job Requirements

1. Grade 12, a Logistics or Supply Chain Management degree, or a 4-year equivalent advanced diploma (BTECH, BCom, HCom).
2. 5 years in the logistics industry, such as transport and/or warehousing, or a combination.
3. 2 years' experience in WMS and TMS systems.
4. Knowledge of Transport and Warehouse processes.
5. VBA / SQL experience is a plus.

Job Related Requirements

1. Knowledge of Transport and Warehouse processes.
2. Experience in warehouse management and transport management systems.
3. Advanced Microsoft SQL, PostgreSQL, VBA, database querying and scripting skills.
4. Advanced user experience within MS Office, especially Excel.
5. Ability to assess needs or inefficiencies and develop solutions.
6. Ability to translate requirements into functional or configuration solutions.
7. Ability to document technical solutions, flow diagrams, and specifications.
8. Leadership skills to manage and develop a team.
9. Ability to work independently with limited supervision.
10. Effective communication skills with peers and clients.

Added Advantages

1. Experience in supply chain logistics sectors like FMCG, Fashion & Apparel, Footwear, Cosmetics, and Production logistics.
2. Experience with business intelligence tools such as Power BI.
3. Experience managing operating expenses and budgets.

Main Purpose of the Role

Seeking an experienced Business Support Manager with a technical background in supply chain warehousing and transport, specializing in orchestration platform software.

Responsibilities include system configuration, interface integration, troubleshooting, user support, documentation, testing, team leadership, and budget management.

The role involves ensuring the effective operation and continuous improvement of our supply chain systems, reporting to the General Manager for Freight Management Services, based at DSV Park, Kempton Park, Johannesburg.

Duties and Responsibilities

1. Lead and manage a technical support team.
2. Oversee support and cost management as the technical lead.
3. Address and communicate system issues.
4. Manage relationships with business and service providers.
5. Ensure system uptime and quality of service.
6. Translate business needs into technical specifications.
7. Design, document, and implement system changes and enhancements.
8. Lead testing of new systems and updates.
9. Maintain system documentation, including security, design flows, and user guides.
10. Continuously evaluate and optimize system processes and interfaces.
11. Provide user training on system functionalities.
12. Monitor system performance and address challenges.
13. Contribute to system effectiveness and user experience improvements.
14. Participate in designing and setting up reports for financial and operational metrics in collaboration with Global IT.