Aftersales Zone Manager

Ford Motor Company; Pretoria; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading automotive company is seeking an independent individual with strong organizational skills to enhance aftersales operations. The role involves driving initiatives, supporting dealers, and achieving revenue targets within a dynamic environment. Candidates should possess a relevant degree and have experience in the automotive industry.

Qualifications

• Minimum of 3 years’ experience in the Automotive industry.
• Experience in automotive Aftermarket parts and service is advantageous.

Responsibilities

• Conduct regular meetings with managers to drive initiatives and track process gaps.
• Analyze financial data to support dealers in maximizing business opportunities.
• Achieve monthly parts revenue targets across the Ford dealer network.

Skills

Organizational Skills

Problem-Solving

Communication

Analytical Skills

Team Collaboration

Education

Degree or National Higher Diploma in Business Management

Degree or National Higher Diploma in Marketing

Degree or National Higher Diploma in Finance

Degree or National Higher Diploma in Communications

Degree or National Higher Diploma in Engineering

Degree or National Higher Diploma in Supply Chain

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

We are seeking an independent individual with strong organizational skills who can work effectively under tight deadlines in a pressurized, often unstructured environment with various daily challenges.

• Results-driven with strong business acumen.
• Proficient multi-tasker capable of delivering multiple requirements on time without compromising quality.
• Proven planning and time management skills.
• Ability to influence stakeholders across all levels, both internal and external.
• Excellent interpersonal and communication skills, including presentation, written, and verbal skills.
• Strong problem-solving skills with diplomacy, focusing on holistic solutions.
• Effective conflict management skills and high emotional resilience.
• Excellent analytical skills with the ability to perform detailed root-cause analysis and provide clarity through data and facts.
• Ability to work independently, take initiative, and ensure expected results.
• Positive attitude with a 'can-do' approach and strong emotional resilience.
• Team player capable of collaboration, breaking down silos, and working across boundaries.
• Meticulous attention to detail is essential.

Qualifications

• Degree or National Higher Diploma in Business Management, Marketing, Finance, Communications, Engineering, or Supply Chain.
• Minimum of 3 years’ experience in the Automotive industry or automotive dealership environment in a consulting or operational role.
• Experience in automotive Aftermarket parts and service, OEM Aftersales, or OE Dealer field is advantageous.
• High proficiency in Microsoft Excel and PowerPoint.

Language Requirements

Fluency and proficiency in English are mandatory.

Responsibilities & Outcomes

• Conduct regular meetings with DP, Service, and Parts Managers to drive initiatives, track process gaps, and implement continuous improvements.
• Support dealers in profitability and business development to enhance aftersales operations.
• Communicate effectively, drive implementation, monitor performance, and meet objectives, incentives, and programs at dealerships.
• Analyze financial data to support dealers in maximizing business opportunities and revenue.
• Achieve monthly parts revenue targets across the Ford dealer network.
• Grow retail and wholesale business through targeted initiatives and campaigns.
• Implement customer convenience initiatives for business growth.
• Achieve retention growth in vehicle age categories prioritized by the business.
• Meet or exceed customer satisfaction targets, including NPS, Customer Experience Index, and other metrics.
• Develop and monitor corrective action plans for underperforming dealers.
• Expand vehicle personalization and accessories business.
• Enhance dealer satisfaction in support of DSI performance.

Business Management

• Support onboarding of new dealers, system integration, and process implementation.
• Maintain the Ford brand image per company policies and market plans.
• Advise on dealership facilities, staff levels, and related aspects in collaboration with the Dealer Development Manager.

Compliance

• Ensure adherence to all aftersales systems, policies, and procedures.

Collaboration & Partnerships

• Work closely with PS&L, SEO, and regional teams to align strategies and share best practices.
• Lead or participate in cross-departmental projects to promote integration.
• Engage with key stakeholders, including suppliers, to understand needs and provide solutions supporting team goals.