Customer Relations Officer

HR Genie; Meyerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the meat industry is seeking a Customer Relations Officer to enhance customer satisfaction and resolve issues. The ideal candidate will have strong communication skills, experience in customer support, and the ability to function under pressure. Responsibilities include maintaining customer accounts, resolving complaints, and building relationships with clients.

Qualifications

• Minimum of 3 years’ experience in customer support.
• Familiarity with office software and phone systems is a plus.
• Exposure in the meat industry will be an advantage.

Responsibilities

• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint.
• Build sustainable relationships of trust through open communication.

Skills

Communication Skills

Attention to Detail

Customer Orientation

Ability to Function Under Pressure

Active Listening

Time Management

Education

Grade 12 (Matric) or NQF Level 4 Qualification

Applicable tertiary Qualification – Diploma or Degree

Tools

CRM systems

Office software

Job description

Primary purpose of a Customer Relations Officer is to handle the concerns of the people who buy the company’s products / services. They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.

REQUIREMENTS :

• Grade 12 (Matric) or relevant NQF Level 4 Qualification.
• Exposure in the meat industry will be an advantage.
• Applicable tertiary Qualification – Diploma or Degree.
• Familiarity with office software and phone systems is a plus.
• Minimum of 3 years’ experience in customer support.
• Good Communication Skills (Verbal and Written).
• Attention to Detail.
• Thoroughness and Accuracy.
• Market knowledge.
• Ability to Function Under Pressure.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiar with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Ability to Work Independently.

KEY RESPONSIBILITIES :

• Open and maintain customer accounts by recording account information.
• Maintain financial accounts by processing customer adjustments.
• Update customer records with current information.
• Recommend potential products or services to management by collecting and analyzing customer needs.
• Prepare reports based on customer information.
• Keep records of customer interactions, process accounts, and file documents.
• Close or open call records.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining solutions, and following up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information using appropriate methods/tools.
• Handle complaints, provide solutions, and follow up.
• Engage customers proactively.
• Resolve customer complaints via phone, email, mail, or social media.
• Attempt to persuade customers to reconsider cancellations.