Administration Supervisor (40hr) - Foschini - Cresta

TFG (The Foschini Group); Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company is seeking a dedicated individual to assist the Store Manager in stock management and customer service. The ideal candidate will have a Grade 12 qualification and at least 3 years of retail or administrative experience. This role involves monitoring stock movement, ensuring compliance with procedures, and enhancing customer satisfaction through professional engagement.

Qualifications

• Minimum of 3 years retail or admin experience required.

Responsibilities

• Assist the Store Manager with stock take and store administration.
• Monitor and analyze stock movement within the store.
• Ensure compliance with all administration, systems, and reporting procedures.

Skills

Interest in fashion

Good administrative abilities

Passion for excellent customer service

Computer literate

Ability to work under pressure

Professional communication skills

Ability to plan and organize

High attention to detail

Education

Grade 12 qualification

Job description

Job Description

Responsibilities:

• Assist the Store Manager with stock take and store administration.
• Monitor and analyze stock movement within the store.
• Implement risk management procedures to mitigate stock losses and shrinkage.
• Ensure compliance with all administration, systems, and reporting procedures.
• Extract store reports to analyze store turnover and stock performance.
• Understand and present information to the Store Manager.
• Organize and maintain in-store filing systems.
• Monitor and control cash or transactional activities to ensure processes are followed.
• Uphold in-store safety and security procedures.
• Process customer transactions via active retail systems (POS).
• Identify customer needs through professional engagement and communication.
• Establish customer loyalty by promoting cash reward programs.
• Take initiative to improve customer experience and satisfaction.
• Adhere to visual merchandising principles and housekeeping procedures.
• Continuously seek opportunities to develop selling skills and product knowledge.
• Work within a team to meet sales targets and implement store objectives.
• Stay updated with the latest fashion trends.

Qualifications:

• Grade 12 qualification.
• Minimum of 3 years retail or admin experience.

Skills:

• Interest in fashion.
• Good administrative abilities.
• Passion for excellent customer service and sales environment.
• Computer literate.
• Preference to work with admin tasks.
• Ability to work under pressure.
• Availability to work shifts.
• Professional communication skills.
• Ability to plan and organize.
• Independent operator.

Behaviours for success:

• Take on new opportunities and challenges with urgency, energy, and enthusiasm.
• Build formal and informal relationship networks inside and outside the organization.
• Build strong customer relationships and deliver customer-centric solutions.
• Make timely decisions to keep the organization moving forward.
• Adopt innovations in digital and technology applications.
• Create a motivating environment for team members.
• Use feedback and reflection to understand personal strengths and weaknesses.
• Possess good verbal and written communication skills and organizational skills.
• Strong organizational and planning skills.
• Ability to multitask in a fast-paced environment.
• Work independently and take initiative.
• High attention to detail.

Note: Preference will be given to candidates from designated groups in terms of the Employment Equity Act.

About Us

TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that inspire our customers to live their best lives. We aim to create remarkable omnichannel experiences. Join us for growth opportunities and be part of a purpose-led business making an industry impact.

About The Team

Foschini is renowned for its fashionable and contemporary clothing in a modern environment, offering value smart, casual, denim, leisurewear, accessories, lingerie, footwear, cosmetics, fine jewellery, and kidswear.