Sepedi Speaking Customer Service Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Sepedi Speaking Customer Service Advisor to enhance customer satisfaction and business profitability. This role involves direct communication with clients, addressing inquiries, and providing top-notch service. Ideal candidates will have a minimum of 12 months of inbound call center experience and proficiency in MS Office. Join a dynamic team where your problem-solving skills will shine, and make a difference in a supportive environment committed to diversity and inclusion. If you're ready to take on this exciting challenge, apply now!

Qualifications

• Minimum 12 months inbound call centre experience required.
• Proficient in MS Office Suite applications essential.

Responsibilities

• Answer calls and respond to customer requests effectively.
• Identify and resolve customer issues using in-house systems.

Skills

Customer Service

Problem Solving

MS Office

Healthcare Knowledge

Administration

Research Skills

Business English

Education

Grade 12

Tools

CRM Systems

Job description

Job Description:

Our client based in Century City is seeking a Sepedi Speaking Customer Service Advisor.

The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase business profitability, and remain committed to fair treatment of customers. The role involves direct communication with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Experience in healthcare, insurance, financial, or administration industries, with knowledge of relevant legislative environments (highly desirable)

Requirements:

• Passed Grade 12
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (advantage)

Key Responsibilities:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when necessary to senior agents or team leaders
• Maintain productivity levels and meet quality standards
• Perform daily administrative functions and accurately capture information in CRM systems
• Adhere to company policies and practices
• Review and action cases
• Monitor Average Handling Time in line with standards
• Follow work schedules and monitor workflow
• Ensure cases are completed within SLA times
• Maintain customer quality standards and comply with legislation and operational processes
• Communicate effectively at all organizational levels
• Be solution-driven and demonstrate excellent problem-solving and accuracy skills
• Work independently, take initiative, and operate confidently in a dynamic environment
• Show flexibility, adaptability, and the ability to prioritize workload effectively
• Operate well within a team environment

Salary and Working Hours:

• Salary: R9500
• Monday to Friday, 08:00 to 17:00

Office Location:

• Century City

Application Process:

If you wish to apply, please do so directly via this job board, quoting the reference number inL37XXW78 in the subject heading or email body.

Additional Information:

Surgo (Pty) Ltd is committed to employment equity and diversity. We encourage applicants from all backgrounds, including people with disabilities. Due to high application volumes, if you do not receive feedback within three months, your application was likely unsuccessful. Your CV will be retained for future opportunities unless you request otherwise by emailing [e-mail].

Required Skills:

Disabilities Legislation, Business Process Load, Healthcare, Salary, LTD, Insurance, MS Office, Administration, Research, Email, Customer Service, Business English