Partner Relationship Manager

nedbank; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company as a Partner Relationship Manager, where you will play a vital role in fostering profitable relationships with clients and internal stakeholders. This position emphasizes effective communication, collaboration, and strategic alignment with business goals. You will contribute to a culture of transformation while driving corporate responsibility initiatives. With a focus on personal development and process improvement, you will be instrumental in enhancing client experiences and operational efficiencies. If you are passionate about relationship management and eager to make a meaningful impact, this opportunity is for you.

Qualifications

• 2-5 years of experience in Relationship Management.
• Experience in the Ecommerce industry is preferred.

Responsibilities

• Build and maintain relationships with clients and internal stakeholders.
• Identify training courses and career progression for self.

Skills

Relationship Management

Communication

Data Analysis

Customer Focus

Business Acumen

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

Degree in Business Administration, Finance, Marketing

Tools

Relevant software and systems knowledge

Job description

Job Requisition and Talent Acquisition Specialist Contact

Requisition:137975

Role:Partner Relationship Manager

Talent Acquisition Specialist:William Mtsweni

Closing Date:15 May 2025

Job Family

Sales And Services

Relationship Management

Manage Self: Professional

Job Purpose

Ensure profitable relationships between internal and external stakeholders by managing partner portfolios through effective relationship building, aligning with Nedbank’s strategic objectives.

Job Responsibilities

• Build and maintain relationships with clients by demonstrating understanding of client needs; communication; acting on feedback and delivering on client expectations.
• Retain and grow mutual business with existing/new clients through regular engagement/interactions.
• Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Monitor daily performance and status by analysing departmental performance against expected outcomes and communicate as per standard operating procedures.
• Optimise outputs by evaluating resource utilisation and analysing channel effectiveness.
• Adhere to internal compliance standards and external regulatory requirements for transactions; proposals and documentation by informing relevant internal stakeholders.
• Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required.
• Inform internal stakeholders of industry changes and legislation through information sharing.
• Source and relate business opportunities from internal departments in line with budgets by building and maintaining internal relationships.
• Deliver project/financial results by communicating and negotiating internal requirements and risk parameters.
• Advise internal stakeholders through reporting and engaging on improved relationship management practices and processes.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

A degree in fields such as Business Administration, Finance, Marketing, or a related area

Minimum Experience Level

2-5 years in Relationship Management
2 years in Ecommerce industry

Technical / Professional Knowledge

• Business principles
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Business Acumen
• Earning Trust
• Communication
• Customer Focus
• Building partnerships
• Managing Work

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at [phone]

If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]