IT Site Technician ( CONTRACT ROLE )

Abbott; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in Johannesburg is looking for an IT Site Support Coordinator to provide effective on-site and remote support. The role involves managing technical support issues, ensuring compliance with security standards, and coordinating IT projects. Ideal candidates will have strong analytical skills, a customer service orientation, and relevant IT qualifications. This position may require occasional travel to support local locations.

Qualifications

• Significant experience in providing end-user technical support.
• Experience in coordinating large rollouts or project management.

Responsibilities

• Provide on-site and remote technical support to end users and management.
• Manage user incidents routed from the Service Desk, ensuring timely resolution.
• Troubleshoot and repair infrastructure equipment.

Skills

Customer Service Orientation

Analytical Skills

Time Management

Education

National Diploma in IT

Bachelor’s Degree in IT

Tools

Active Directory

Windows OS

SCCM

Job description

JOB DESCRIPTION:

Job Title: IT Site Support Coordinator ( FTC Contractor )

Location: Roodepoort

Position Summary: We are seeking a dedicated IT Site Support Coordinator to join our team. The successful candidate will be responsible for providing effective and efficient on-site and remote support to end users and management on a variety of technical support issues. This includes the setup and maintenance of mobile devices, computing equipment, printers, faxes, scanners, and other peripherals. The role also involves routine maintenance functions such as hardware and software inventory management. The IT Site Support Coordinator will work closely with the Global Service Desk and related support functions to ensure a consistently high-quality service to customers and stakeholders.

Key Responsibilities:

• Provide on-site and remote technical support to end users and management.
• Manage user incidents routed from the Service Desk, ensuring timely resolution.
• Plan, develop, and manage information systems projects to meet business needs.
• Support PC configuration, VPN connections, PC software, peripherals, LAN connectivity, and additional devices.
• Ensure equipment is ready for new employees on day one.
• Adhere to quality processes as per ISO, FDA, and other regulatory agencies.
• Troubleshoot and repair infrastructure equipment, following manufacturer guidelines.
• Maintain IT equipment to meet security standards.
• Ensure compliance with data security, network, and application policies.
• Order and track supplies, manage assets, and fulfill documentation requirements.
• Work with vendors to support site-specific services, hardware, and software.
• Undertake any other duties as required to meet business needs.

General Requirements:

• Ability to independently identify, evaluate, and resolve support issues.
• Flexibility to occasionally work after-hours.
• Strong time management skills and ability to prioritize workload.
• Excellent customer service orientation and communication skills.
• Proactive and self-motivated approach.
• Strong analytical skills and technical knowledge.

Education and Experience:

• National Diploma or Bachelor’s Degree in IT or related qualification.
• Significant experience in providing end-user technical support.
• Experience in coordinating large rollouts/deployments or project management.
• Demonstrable experience of supervising team members.
• Working knowledge of technologies such as Active Directory, Windows OS, anti-virus programs, SCCM, network technologies, and mobile devices.
• Knowledge of SOX compliance and ITIL framework.

Additional Information:

• Periodic travel may be required to support additional local locations.
• Must be capable of traveling without restriction.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: IT Operations DIVISION: BTS Business Technology Services LOCATION: South Africa > Johannesburg : Abbott Place ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Not Applicable