Senior Administrator - Guarantees Mmh250502-3

Guardrisk; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the insurance sector seeks a Senior Administrator for their Guarantees team. The role involves managing the production of guarantee-related documents, improving operational processes, and maintaining client relationships. Ideal candidates will have significant experience in administration and guarantees, ensuring efficient service delivery and compliance.

Qualifications

• At least 5 years' experience in a guarantees division for an insurer, bank, or related trade environment.
• At least 5 years' administration experience.

Responsibilities

• Accountable for the entire production process of all guarantee-related documents.
• Build and maintain professional relationships with clients, brokers, internal, and external stakeholders.
• Develop and maintain productive and collaborative working relationships.

Skills

Administration

Finance

Insurance

Client Service

Education

Matric

Tertiary qualification in administration, finance, insurance, or banking

Job description

As a Senior Administrator in the Guardrisk Guarantees team, the successful candidate will be accountable for the efficient and accurate production of deliverables/documents in the guarantees department.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Accountable for the efficient and accurate production of deliverables/documents in the guarantees department.

Requirements

• Matric
• Tertiary qualification in administration, finance, insurance, or banking
• FAIS Representative, preferable
• At least 5 years' experience in a guarantees division for an insurer, bank, or related trade environment
• At least 5 years' administration experience

Duties & Responsibilities

1. Operations
   • Accountable for the entire production process of all guarantee-related documents
   • Develop, improve, and maintain operational processes and procedures
   • Draft administration policy and standards
   • Conduct administration on the underwriting system
   • Drafting and general administration of guarantee products
   • Understanding of all construction and trade guarantee products
   • Preparing financial documents (premium estimates, invoices, collateral statements, credit notes)
   • Undertake guarantee administration for large clients, as directed by management
   • Undertake facility administration for large clients, as directed by management
   • Preparation of new client files for management/portfolio managers/underwriters
   • Drafting and preparation of facility quotations for clients and brokers
   • Drafting specific and general written communications, as required by underwriters and management
   • Confirming that payments of premium and collateral deposits are up to date
   • Ensuring that all legal security documents are kept up to date and are in place
   • Responsibility for the general upkeep of clients' information
   • Prepare and check client invoices, collateral statements, and estimates
   • Ensure all collected premium is allocated
   • Collaborate with the finance department
   • Prepare and check invoices and arrange for payments for service providers
   • Identify solutions to enhance cost-effectiveness and increase operational efficiency
2. Client Services
   • Prepare client-specific documentation, as required
   • Build and maintain professional relationships with clients, brokers, internal, and external stakeholders
   • Deliver on service level agreements made with clients, brokers, internal, and external stakeholders to ensure expectations are managed
   • Make recommendations to improve client service and fair treatment of clients within the area of responsibility
   • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service
3. Teamwork
   • Develop and maintain productive and collaborative working relationships with management, underwriters, administrators, colleagues, brokers, clients, and stakeholders
   • Positively influence and participate in change initiatives
   • Continuously develop own expertise in terms of professional, industry, and legislation knowledge
   • Contribute to continuous innovation through the development, sharing, and implementation of new ideas
   • Take ownership for driving career development
   • Effectively manage time and ensure optimal productivity
   • Be self-confident, self-motivated, and relentlessly pursue targets and goals