Deputy Head Of Academic Operations

Iie Rosebank College; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading private higher education institution in South Africa is seeking a Deputy Head of Operations to manage academic operations and oversee various administrative processes. The role requires strong leadership, problem-solving, and communication skills, along with a Bachelor's degree in Business Management. This position offers an opportunity to contribute to the growth of the institution and support student success.

Qualifications

• At least 4 years of relevant work experience including administrative duties.
• Minimum of 3 years of management experience.

Responsibilities

• Manage academic operations and oversee certification processes.
• Develop and maintain relationships with stakeholders.
• Ensure timely delivery of academic timetables.

Skills

Leadership

Problem-solving

Communication

Teamwork

Attention to detail

Project management

Education

Bachelor's Degree in Business Management and Administration

Honours Degree

Tools

MS Word

Excel

Job description

Job Description for Deputy Head of Operations at Rosebank College

Rosebank College, part of the Independent Institute of Education (The IIE), is a leading private higher education institution in South Africa, registered with the Department of Higher Education and Training. With over 70 years of delivering quality tertiary education, we are expanding our qualifications and are seeking qualified staff to join our vibrant team.

We invite passionate individuals who wish to contribute to our growth to submit their CVs via the provided link, which will include them in our talent pool for future opportunities.

Job Purpose

The Deputy Head of Operations (DHoO) is responsible for managing academic operations, acting as the Head of Operations in their absence. This includes overseeing certification, client services, academic operations coordination, and admissions processes.

Key Performance Areas and Competencies

1. Competencies Required: Passion for education, customer service orientation, problem-solving skills, leadership, teamwork, systematic working, administration skills, attention to detail, proficiency in MS Word and Excel, assertiveness, interpersonal and communication skills, ability to supervise and mentor, excellent written and verbal communication, listening skills, deadline orientation, stress management, planning and organizational skills, conflict management, project management, decision-making, and quality assurance.
2. Quality Assurance: Support implementation and monitoring of academic policies, ensure policy compliance, oversee assessment procedures, and approve departmental documentation in the absence of the HAO.
3. Stakeholder Management: Develop and maintain relationships with stakeholders including students, parents, staff, and external partners.
4. Registrations / Admissions and Certification: Manage student registration records and certification processes.
5. Operational Management: Ensure timely delivery of academic timetables, oversee assessment and results processes, manage campus readiness, coordinate with academic teams, and oversee invigilation and lecturer assignment processes.
6. Student Support: Utilize IT systems for student queries, coordinate responses, and represent the campus on committees in the absence of the HAO.
7. Departmental Management: Manage academic operations teams, support recruitment and training, and assist in internal and external audits.

Minimum Requirements

• At least 4 years of relevant work experience including administrative duties and client services
• Minimum of 3 years of management experience
• Bachelor's Degree in Business Management and Administration; an Honours Degree is advantageous

Salary is market-related. For inquiries, please contact us via the specified email. Note that CVs sent via email will not be considered. Rosebank College is an equal opportunity employer, prioritizing EE and South African candidates.