Fidelity Services Group Inbound Sales Call Centre Agent 2025

Ajtechnicaldr; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Join a leading company in the telematics industry as an Inbound Sales Call Centre Agent in Roodepoort, Gauteng. This permanent role is ideal for Grade 12 holders with sales experience, offering a dynamic environment to excel in telematics sales and develop your skills in a target-driven setting.

Qualifications

• 3+ years of experience in a sales inbound call centre.
• Excellent verbal and written communication skills in English.

Responsibilities

• Answer incoming calls and provide accurate product information.
• Sell telematics products and meet sales targets.
• Build sustainable customer relationships.

Skills

Sales

Communication

Customer Relationship Management

Education

Grade 12 certificate

Job description

Fidelity Services Group Inbound Sales Call Centre Agent
Location: Roodepoort, Gauteng, South Africa

Job Type : Permanent

Reference Number : FSG-1

Salary : Market-related (approximately R8,000–R12,000/month plus commissions)

Join Fidelity Services Group as an Inbound Sales Call Centre Agent in Roodepoort, Gauteng.

This permanent role is suitable for Grade 12 holders with sales experience and offers a dynamic opportunity to excel in telematics sales.

Apply by May 12, 2023

About Fidelity Services Group
Fidelity Services Group, a leading provider of security and telematics solutions in South Africa, operates the SecureDrive division, specializing in vehicle tracking and fleet management.

With a commitment to customer satisfaction and innovation, Fidelity offers a supportive environment for youth to develop sales skills and build rewarding careers.

As an equal opportunities employer, Fidelity encourages applications from historically disadvantaged candidates and black female candidates.

Job Purpose

The Inbound Sales – Call Centre Agent position at Fidelity Services Group's SecureDrive division in Roodepoort is a permanent role designed for Matric holders with 3+ years of sales inbound call centre experience.

You'll engage with customers telephonically, sell telematics products, upsell opportunities, and achieve sales targets while maintaining a 90% quality assurance and compliance score.

This role offers a market-related salary (approximately R8,000–R12,000/month plus commissions), providing stability and growth in a fast-paced environment.

Key Responsibilities

1. Answer incoming calls promptly, providing accurate information about SecureDrive products.
2. Sell multiple telematics products to existing and potential clients, meeting daily and monthly sales targets.
3. Upsell and cross-sell products by identifying customer needs through effective probing.
4. Handle and overcome client objections, using strong telephone etiquette and buying signals.
5. Achieve a minimum 90% Quality Assurance (QA) and compliance score.
6. Meet daily and monthly Average Revenue Per User (ARPU) targets and sales conversions.
7. Maintain daily talk time, adhere to Service Level Agreements (SLAs), and meet Average Handling Time (AHT) goals.
8. Accurately capture sales and client details, verifying information and scheduling fitments.
9. Follow call centre scripts and declarations to ensure compliance.
10. Build sustainable customer relationships by going the extra mile.
11. Liaise with clients via email when required.
12. Request referral leads from all clients to expand sales opportunities.

Eligibility Criteria

• South African citizen with a valid ID, aged 18–35 (preferred).
• Grade 12 certificate (Matric).
• 3+ years of experience in a sales inbound call centre (telematics experience advantageous).
• No criminal record, verified through background checks.
• Flexibility to work weekends, after hours, and one compulsory Saturday per month.
• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced, target-driven environment.

Preferences

• Previous telematics or vehicle tracking sales experience.
• Residents of Roodepoort or surrounding Gauteng areas.
• Experience with call centre scripts and quality assurance processes.

Skills and Attributes

• Target-driven with a natural sales ability.
• Punctuality and effective time management.
• Ability to multitask and prioritize in high-pressure environments.
• Professionalism and calmness under pressure.
• Self-motivation and attention to detail.
• Positive language and strong telephone etiquette.
• Teamwork and collaboration skills.

Why Join Fidelity Services Group?

Fidelity offers a dynamic environment to excel in sales within the growing telematics industry. You'll contribute to customer satisfaction and business growth, with opportunities to develop your skills in a target-driven environment. This role is accessible for Grade 12 holders with sales experience, making it ideal for youth seeking permanent employment in Gauteng's security and telematics sector.

Submit your application by May 12, 2023, quoting reference number FSG-1. Include a detailed CV, certified copy of your Grade 12 certificate, and certified copy of your South African ID (not older than six months). If you do not hear back within 10 working days from the closing date, consider your application unsuccessful. Ensure all details are accurate, as false information may lead to disqualification. Fidelity Services Group does not charge fees for job applications.