Commercial & Industrial Sales Team Leader

Eaton; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading company is seeking a Commercial & Industrial Sales Team Leader in Johannesburg. This role involves enhancing customer loyalty, organizing support teams, and driving process improvements using LEAN methodologies. The ideal candidate will possess strong communication skills and have over five years of experience in customer engagement and sales. Join a dynamic team focused on operational efficiency and customer satisfaction.

Qualifications

• 5+ years of experience in CI & Customer engagement.
• Fluency in English is mandatory.

Responsibilities

• Drive customer loyalty through increased productivity.
• Lead training and knowledge-sharing sessions.
• Manage daily, weekly, and monthly reporting activities.

Skills

Communication

Problem-Solving

Teamwork

Adaptability

Customer Service

Tools

MS Office

SAP

Salesforce

Job description

Job Title: Commercial & Industrial Sales Team Leader

Location: Gauteng, Johannesburg | Deadline: June 06, 2025

Role Overview

The Commercial & Industrial Sales Team Leader role, based in Johannesburg, involves providing expertise in commercial support processes, including order management, price checking, compliance, and complaint handling. The role resolves issues using established policies and CIF / Lean techniques to enhance productivity and customer service. Acting as a deputy to Team Leaders, the role coordinates team activities and communicates with business partners. It also prepares and improves standard work, interfacing with customers, logistics, and sales representatives. The position supports sales functions across EMEA, handling order fulfillment, customer service requests, claims, product returns, and invoicing requirements.

Key Responsibilities

1. Enhance Customer Loyalty: Drive customer loyalty through increased productivity and a high-performance culture.
2. Organize Support Team: Contribute to the effective organization of the Support team using people, processes, and technology.
3. Expert Solutions: Act as an expert for customers and team members, providing solutions to standard and non-standard tasks and escalations.
4. Reporting Activities: Manage the creation of daily, weekly, and monthly team reporting activities.
5. Training and Knowledge Sharing: Lead training and knowledge-sharing sessions to adopt best practices.
6. Customer Satisfaction: Promote customer satisfaction and reduce cycle time through team-based problem-solving.
7. LEAN Methodology: Drive the application and implementation of LEAN methodology for process improvement.
8. Process Documentation: Contribute to the creation and maintenance of complete and up-to-date process documentation.
9. Support Management: Assist management in implementing standardized Continuous Improvement Framework (CIF) and boosting operational efficiency.
10. Ecommerce and Technology Adoption: Support the deployment and increase of ecommerce platforms and core technologies, including necessary training.

Qualifications

• 5+ years of experience in CI & Customer engagement
• Fluency in English is mandatory

Skills

• Proficiency in MS Office, ERPs (SAP), and CRM (Salesforce)
• Knowledge of Eaton’s and competitors’ products and services, CIF, and Lean tools relevant for operations improvements
• Experience with E-commerce platforms such as Order Center or call center is a plus
• Strong communication skills (written and verbal), customer service attitude, attention to detail, problem-solving, adaptability, ownership, teamwork, networking, and continuous learning skills
• Experience in Sales, Retail, or Business Development roles