Route Controller Kraaifontein

Jsm Business Services And Recruitment; Wes-Kaap; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading company in the retail sector is seeking a Store Manager for their Town Centre in Cape Town. The role involves overseeing store operations, driving sales, and ensuring outstanding customer service. Ideal candidates will have a strong managerial background, with at least five years in a similar role, and a solid understanding of financial management principles. The Store Manager will lead a diverse team, manage operational activities, and implement strategies to enhance customer loyalty and satisfaction.

Qualifications

• Minimum 5 years in a store management role within retail/FMCG.
• Managing a store with at least R50 million annual turnover.

Responsibilities

• Ensure achievement of store's financial performance by maximizing sales.
• Manage operational activities including expenses and stock management.
• Implement customer service initiatives to enhance customer experience.

Skills

Strong managerial skills

Results and target-oriented

Planning and organizing

Problem-solving

Customer orientation

Leadership and supervision

Decision-making

Teamwork

Analytical skills

Resilience under pressure

Education

Grade 12

Degree or Diploma in retail/finance management

Job description

Store Manager (Medium) - Clicks Town Centre

Listing status : Online

Apply by : 25 December

Position summary

Industry : Wholesale & Retail Trade

Job category : FMCG, Retail, Wholesale and Supply Chain

Location : Cape Town

Contract : Permanent

Remuneration : Market Related

EE position : Yes

About our company: Clicks Group

Introduction: To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit, and compliance targets, leading to a competitive advantage for the brand.

Job Objectives :

1. Ensure the achievement of the store's financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans, and proactively taking appropriate action as required.
2. Manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
3. Manage in-store execution of visual merchandising, ensuring standards are maintained and the store's appearance aligns with the brand image.
4. Ensure competent and motivated employees through effective selection, leadership, management, and ongoing development to meet current and future business needs.
5. Schedule staff in line with the Group's labour policy and relevant labour model to ensure appropriate staffing.
6. Attend to administrative responsibilities efficiently, including weekly time and attendance records and employee documentation for HR.
7. Implement customer service initiatives in-store, take corrective actions to enhance customer experience, drive customer loyalty, and achieve club card participation targets.
8. Build and maintain relationships with stakeholders (centre managers, suppliers, DCs) to meet business objectives and capitalize on opportunities.
9. Monitor customer trends, demographics, and competitor activity to identify opportunities.
10. Promote cohesion and integration between store, pharmacy, and clinic teams.
11. Drive a high-performing business culture that fosters employee engagement, customer satisfaction, and shareholder value.
12. Support the Group's vision to be the customer's first choice health and beauty retailer by embodying and promoting company values.

Knowledge:

• Understanding of financial management principles
• Retail/FMCG background with knowledge of merchandising and promotions
• Knowledge of stock, cost, risk, and compliance management
• Customer service excellence principles
• Labour legislation and IR practices
• Competency-based interviewing techniques

Skills:

• Strong managerial skills
• Results and target-oriented
• Planning and organizing
• Problem-solving
• Customer orientation
• Leadership and supervision
• Decision-making
• Teamwork
• Analytical skills
• Resilience under pressure

Experience:

• Minimum 5 years in a store management role within retail/FMCG, managing a store with at least R50 million annual turnover
• Extensive people management experience of a large and diverse workforce
• Financial management experience including budgets, profit and loss statements, and financial ratios

Education:

• Essential: Grade 12 (Maths and English at 50%)
• Degree or Diploma in retail/finance management, pharmacy, or related field (for external applicants)