It Engineer

Boardroom Appointments; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

Une entreprise de services informatiques de premier plan recherche des ingénieurs IT pour son bureau à Sandton. Les candidats doivent être passionnés par la résolution de problèmes IT et posséder des compétences en gestion de projet et en gestion du temps. Le poste implique un travail en rotation, un soutien technique et des déplacements éventuels sur les sites des clients.

Qualifications

• Passionné par la résolution de problèmes IT.
• Capacité à travailler sous pression et à s'adapter aux changements.
• Motivation à se tenir à jour sur les tendances IT.

Responsibilities

• Analyser et interpréter les demandes pour une classification correcte.
• Travailler avec d'autres équipes pour résoudre rapidement les problèmes.
• Fournir un support technique aux utilisateurs et clients.

Skills

Project Management

Time Management

Problem Solving

Education

Higher Certificate in IT

Higher Certificate in Information Systems

Job description

Enterprise Outsourcing is a leading IT service provider with operations in Southern Africa, Australia, USA, and Europe, looking for IT Engineers for their Sandton office.

The main requirements for this position are the following:

• We are looking to hire professionals, with or without experience, who are passionate about resolving IT-related problems and enhancing customer experience for our clients.
• Candidates must possess project management and time management skills to address issues logged by clients in a professional and timely manner.
• The candidate must be able to research and solve problems daily and have the motivation to continually improve themselves by keeping up-to-date with the latest trends and developments within the IT field.

The successful candidate will work on a rotational shift schedule, as our client operations run 24 hours a day, 7 days a week, and may need to travel to client sites as required.

Duties and Responsibilities

1. Analyzing and interpreting requests to ensure correct classification, prioritization, and escalation.
2. Working closely with other teams to ensure quick resolution of faults and keeping users and/or clients updated on progress.
3. Identifying failures and shortcomings in current processes and escalating with recommendations.
4. Addressing issues logged by clients in a professional and timely fashion.
5. Receiving, validating, and logging service requests.
6. Tracking and updating logged requests.
7. Providing Service Desk / Server / Desktop Support.
8. Troubleshooting hardware and software issues around Microsoft and Linux technologies.
9. Researching and solving problems/challenges on a daily basis.
10. Adapting to changes in infrastructure and environment.
11. Traveling to client sites as needed.

Qualifications and Experience

• Higher Certificate in IT / Higher Certificate in Information Systems.