Workshop Foreman - SANDOWN

Daimler Truck Southern Africa Ltd; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the commercial vehicle sector is looking for a Workshop Manager to oversee operations at their Centurion facility. The role involves managing technician teams, ensuring high service quality, and maintaining compliance with industry standards. Candidates should have a trade test certificate and relevant experience in the commercial vehicles industry.

Qualifications

• 3-5 years experience in the commercial vehicles industry.
• Technical knowledge of commercial vehicles.
• Proficiency in Kerridge or similar systems.

Responsibilities

• Oversee and coordinate operations of the truck service workshop.
• Manage technician teams and ensure workflow efficiency.
• Conduct performance appraisals and identify training needs.

Skills

Communication

Analysis

Planning

Management

Sales

Negotiation

Customer Service

Education

Trade test certificate: Diesel Mechanic

Valid Code 14 License

Tools

Kerridge

Job description

Tasks

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd, along with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd, provides a comprehensive range of products and services to our esteemed customers. The Group’s success is based on its leading brands, including Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks, as well as parts and services for Freightliner and Western Star Trucks. Our product range is supported by market-leading value-added services such as Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint covering South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, with all products assembled locally at its East London plant.

Job Overview

The role involves overseeing and coordinating the operations of the truck service workshop by managing technician teams, ensuring workflow efficiency, and maintaining high standards of service quality, safety, and productivity. Responsibilities include job allocation, technical troubleshooting, progress monitoring, and ensuring compliance with manufacturer standards, company policies, and regulations. The role supports operational efficiency, customer satisfaction, and technical excellence, while upholding the company’s integrity and compliance policies.

Main Job Activities:

1. People Management:
   • Establish workshop staff requirements and adhere to recruitment processes.
   • Conduct performance appraisals and take appropriate actions.
   • Identify training needs and facilitate training in line with DTSA standards.
   • Hold regular staff meetings to improve communication and motivation.
   • Manage HR planning, leave, incentives, and overtime payments.
   • Meet EE requirements according to the EE plan.
2. Customer Service:
   • Analyze and address customer needs effectively.
   • Maintain a "first-time right" policy.
   • Manage comebacks, follow up on customer complaints courteously and promptly.
   • Ensure vehicles are tested, ready, and cleaned at the scheduled time, and inform Service Advisors of progress.
   • Protect customer property and communicate effectively with other departments to enhance customer satisfaction.
3. Workshop Productivity:
   • Set and manage labour sales and profit targets.
   • Manage labour sales and workshop profitability.
   • Plan workshop activities effectively and monitor productivity reports.
   • Maintain a database of technician efficiency and assist with on-the-job training.
   • Ensure warranty work complies with standards, minimize wastage of consumables.
4. Housekeeping, Tools, and Equipment:
   • Manage tool store, equipment, and registers as per dealership procedures.
   • Maintain a clean and safe workshop environment.
   • Report defective equipment and diagnostic systems.
5. Product, Technical & Business Knowledge:
   • Stay updated on industry developments, new products, warranty, and maintenance.
   • Attend technical and product training as required.
   • Mentor apprentices and learners, update workshop manuals.
6. Administration:
   • Adhere to all relevant DTSA administrative standards.

Qualifications

• Trade test certificate: Diesel Mechanic.
• Valid Code 14 License and PDP are advantageous.

Experience

• 3-5 years relevant experience in the commercial vehicles industry.
• Proficiency in Kerridge or similar systems.

Special Knowledge

• Technical knowledge of commercial vehicles.
• Skills in communication, analysis, planning, management, sales, negotiation, and customer service.
• Understanding of sales, marketing, company policies, and corporate governance.

Other Important Information

• Foreign nationals require work visas/permits.
• Compliance with Employment Equity Act and inclusivity policies.

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