Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage income streams, inventory, and customer service. This role involves maximizing sales, ensuring customer satisfaction, and fostering a culture of service-minded staff. The ideal candidate will excel in people management, facilitating employee training and development, and implementing effective merchandising and marketing strategies. Join a vibrant team focused on enhancing customer experiences and achieving store objectives, while adhering to company policies and procedures. This is an exciting opportunity to make a significant impact in a retail environment.

Qualifications

• Strong skills in customer service and people management are essential.
• Experience in inventory management and sales maximization is required.

Responsibilities

• Maximize income streams and ensure sales objectives are met.
• Facilitate training and development of employees for competency.

Skills

Customer Service

People Management

Inventory Management

Sales Maximization

Training and Development

Job description

INCOME STREAM MANAGEMENT

• Maximise income streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure customer expectations are exceeded
• Review mystery shopper reports
• Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints
• Reinforce a culture of service-minded staff to ensure customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant company policies, procedures, system requirements, standing instructions