Customer Relations Team Manager

We Buy Cars : The Car Supermarket; Pretoria; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the automotive sector is seeking a Customer Care Manager to lead their customer care team. The ideal candidate will ensure exceptional service experiences, manage a team, and develop service policies. If you have a strong background in customer service management and leadership, this role offers an opportunity to make a significant impact.

Benefits

Market-related salary

15 Days Annual Leave

Life Insurance

Provident Fund

Qualifications

• Minimum of 3 years of experience in customer service management.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Lead and manage a team of customer care representatives.
• Develop and implement customer service policies and procedures.
• Handle escalated customer issues and provide resolution.

Skills

Leadership

Communication

Interpersonal

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

Microsoft Office

Customer service software

Job description

Job Title: Customer Care Manager

We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients.

Responsibilities:

1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
3. Monitor and analyze customer feedback and data to identify trends and areas for improvement.
4. Handle escalated customer issues and provide resolution in a timely and professional manner.
5. Collaborate with other departments within the company to ensure a seamless customer experience.
6. Conduct regular performance evaluations and provide feedback for team members.
7. Stay up to date on industry trends and best practices in customer service.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Package includes:

• Market-related salary
• 15 Days Annual Leave
• Life Insurance
• Provident Fund

If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you.