Wellness Assistant - Clicks York Street

Clicks Group; George; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in delivering exceptional customer service in the retail sector. This role focuses on promoting healthcare and nutritional products, ensuring stock availability, and maintaining high standards of hygiene. With a commitment to customer satisfaction, you will utilize your selling skills and product knowledge to drive sales and foster customer loyalty. If you are passionate about health and wellness and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 1 year of related experience in retail or customer service.
• Basic knowledge of retail store operations and stock management.

Responsibilities

• Deliver exceptional customer service and maximize sales.
• Provide advice on healthcare, nutrition, and supplements.

Skills

Good communication and interaction skills

Customer and service orientation

Selling skills

Merchandising skills

Basic computer literacy

Education

Matric

Sports / fitness / nutrition qualification

Job description

Listing reference: click_020039

Listing status: Online

Apply by: 15 May 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: George, Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
  
  

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
  
  

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Selling skills
• Merchandising skills
• Desirable:
• Basic computer literacy
  
  

Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
  
  

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives
  
  

Experience:

Minimum requirements

Essential:

• At least 1 year related experience
• Selling skills; customer related training
  
  

Desirable:

• Experience working with sports nutrition and vitamin related products
  
  

Education:

• Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
• Desirable: Sports / fitness / nutrition qualification