Appointment Coordinator (Admin & Customer Support) Remote

The Legends Agency; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading company is seeking an Appointment Coordinator to provide admin and customer support. This remote role requires excellent communication skills and a friendly personality. Responsibilities include scheduling appointments and managing leads efficiently. Ideal candidates are organized and can work independently.

Qualifications

• Excellent spoken and written communication skills.
• Highly organized and reliable.

Responsibilities

• Respond to inbound leads and schedule appointments efficiently.
• Maintain clear communication with the team.

Skills

Communication

Organization

Tools

CRM

Job description

Appointment Coordinator (Admin & Customer Support) Remote

Job Location: Remote

Working Hours: Flexible (Generally 8 AM 4 PM OR 9 AM 5 PM)

Reports to: CEO & Sales Manager

About the Role

We are looking for a professional, friendly, and well-spoken Appointment Coordinator to join our team. This role involves responding to inbound leads and scheduling appointments no sales or quote generation is required. The ideal candidate will have a warm and engaging personality, excellent communication skills, and the ability to represent our company professionally over the phone.

Key Responsibilities

• Respond to inbound leads and schedule appointments efficiently.
• Book appointments directly into our CRM (iMove) for the Sales Manager (training provided).
• Follow up on calls through our CRM system to confirm details and ensure smooth scheduling.
• Maintain clear and effective communication with the team.
• Provide a professional and friendly experience to potential clients.

What Were Looking For

• A friendly and engaging personality with a professional phone manner.
• English as a first language with excellent spoken and written communication skills.
• Highly organized and reliable, able to manage appointments independently.
• CRM experience is a plus but not required (training provided).
• An independent worker who takes initiative and maintains professionalism.
• Previous UK calling experience is beneficial but not essential.

This role does not require advanced technical skills but demands the right personality. We are looking for someone who is dedicated, hardworking, and personable. If you are confident on the phone and can build rapport effortlessly, we encourage you to apply.