Sales Team Leader

Oneplan Underwriting Managers (Pty) Ltd.; Gauteng; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading company in the insurance sector is seeking a Sales Team Leader to drive sales strategy and lead a team of agents. The ideal candidate will have a passion for people, strong leadership skills, and experience in the short-term insurance industry. This role involves motivating the team, managing sales targets, and ensuring exceptional customer experiences.

Qualifications

• Experience in short-term insurance industry.
• Experience in call center environments.
• Ability to motivate high performance.

Responsibilities

• Lead the sales team and drive sales strategy.
• Manage performance metrics and implement corrective actions.
• Provide monthly and quarterly sales reports.

Skills

Leadership

Sales Strategy

Motivation

Coaching

Customer Experience

Job description

Job Summary : The Sales Team Leader plays a key role in actively leading, motivating, and driving the sales strategy for various products sold through sales executives and call center agents based on a sales script.

The team leader is responsible for motivating the team, driving sales targets, and ensuring the conversion of leads into sales daily and weekly to meet targets.

The ideal candidate should be passionate about people, energetic, and capable of motivating high performance within the team, with experience in the short-term insurance industry, call center environments, and scripted sales approaches.

Key Duties & Responsibilities :

1. Drive Sales Strategy Planning and Execution : Collaborate with peers to define a sales business plan to deliver revenue through selling our products and services. Lead the team and support Sales Managers to manage an effective omnichannel approach to maximize sales revenue and meet or exceed goals. Build a culture of exceptional customer experience leveraging the omnichannel. Drive forecasting and adjust annual, quarterly, and monthly sales plans to ensure achievement of goals. Review performance against sales data and recommend strategic adjustments. Create insights to inform business plans and activities to maximize sales. Lead a team of 10-15 agents, implementing corrective actions based on insights. Develop an effective social system and lead teams to prepare action plans, improve productivity, quality, and customer service standards, resolve problems, identify trends, and improve sales systems. Actively lead the team to expand the customer base and close sales.
2. Drive Sales Growth and Performance : Manage a successful omnichannel that consistently meets or exceeds sales metrics. Foster a world-class sales culture focused on results, providing ongoing coaching and development. Ensure all business is conducted with integrity and aligned with company values. Collaborate with Sales Managers and Marketing to drive strategy through leads, campaigns, and feedback. Analyze performance metrics to coach and develop the team. Develop and implement new processes for effective team operations. Collaborate with managers on performance and strategy to meet sales targets. Oversee sales activities, review effectiveness plans, and coordinate sales promotions. Seek opportunities for continuous improvement of execution and customer experience across channels. Contribute to channel strategies and identify projects to enhance contact center effectiveness. Ensure governance and compliance across operations. Manage poor performance according to company procedures.
3. Continuous Improvement and Reporting : Provide monthly and quarterly reports on sales indicators, trends, and improvement plans. Review compliance, retention, cancellations, and service levels, adjusting processes as needed. Extract and analyze productivity data regularly for continuous improvement.
4. Leadership and Direction : Provide vision and direction, fostering accountable, full-service teams. Model behavior aligned with core values. Take responsibility for team performance, motivating and managing staff concerning quality standards and objectives. Support career development, training, coaching, and mentoring. Lead change initiatives to foster a learning organization and improve business processes.
5. Collaborate Effectively : Build a culture of respect and understanding. Recognize successful collaboration outcomes. Overcome barriers to communication and collaboration. Engage with stakeholders to develop joint solutions.
6. Self-Management : Maintain high personal standards of quality and productivity. Manage competing demands with effective planning and prioritization. Adapt to change and balance personal objectives with organizational needs.