Hotel Receptionist

eJobDesign; Stellenbosch Local Municipality; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Une entreprise hôtelière dynamique à Stellenbosch recherche un Réceptionniste pour superviser l'expérience de chaque client, de l'arrivée au départ. Avec des responsabilités incluant la gestion des réservations et des paiements, le candidat idéal aura une certification Matric et au moins deux ans d'expérience dans un environnement hôtelier de qualité. Nous offrons un environnement favorable avec des opportunités de formation.

Benefits

Congés annuels de 15 jours

Avantages sociaux supplémentaires

Opportunités de formation et de développement

Qualifications

• 2 ans d'expérience en tant que réceptionniste dans un établissement 4* minimum.
• Capacité à travailler sur différents quarts.
• Excellentes compétences en manipulation de systèmes de bureau.

Responsibilities

• Gérer le parcours des clients de l'arrivée au départ.
• Assister les clients avec les demandes et les réservations.
• Maintenir un système de classement et des dossiers clients.

Skills

Communication

Service client

Précision

Gestion de pression

Education

Matric Certificate

Hospitality-related Tertiary Qualification

Tools

MS Office

Protel

Job description

People are the foundation of our business. Stellenbosch Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

We offer an empowering environment, a comprehensive remuneration package that includes risk benefits, 15 working days of annual leave, additional company benefits, as well as training and development opportunities.

Hotel Receptionist Stellenbosch

As our Hotel Front Office Receptionist, you will oversee the entire guest journey from arrival at the front entrance through check-in and room assignment, assisting guests during their stay, preparing guest accounts, handling payments, and assisting guests on departure, bidding them farewell.

You will attend to face-to-face guest queries, take reservations, and answer phones. Part of your role will be maintaining records and creating and keeping a filing system, as it serves as the central point for information and assistance for guests. You will assist guests with check-out and accept final payment for their room accounts, ensuring they have had a pleasant stay.

You have a Matric Certificate with a preferably Hospitality-related Tertiary Qualification and 2 years' experience as a Front Office Receptionist in a 4* establishment at minimum. Your ability to work various shifts and across multiple functions will see you far in this role. Computer literacy in MS Office and Protel is essential.

With a neat appearance and excellent front office operation skills, you possess extensive product knowledge of our hotel and the city. You are required to have outstanding communication skills, a high level of accuracy, be devoted to quality, be able to perform under pressure, be client-focused, and have social skills and integrity, which will set you apart from the rest. Adherence to the highest standards of ethical conduct is required, and we value those who subscribe to our hotel's values, service and leadership ethic.

To apply, please e-mail your CV to

Closing date:12 June 2025.

We are an equal-opportunity employer.

Only short-listed external applicants will be contacted.