Zoho Crm Specialist

Ktob Solutions; Johannesburg; Remote; ZAR 300 000 - 450 000; Full time

Job summary

A leading sales outsourcing firm is seeking a Zoho Specialist to manage and optimize their Zoho suite. This role involves configuring Zoho CRM, building automations, and ensuring data integrity across various tools to support sales, recruitment, and operations. The ideal candidate will have 2-4 years of experience with Zoho and strong communication skills to explain systems to non-technical users.

Benefits

Remote-first working environment

Flexible hours

Collaborative team culture

Growth opportunities

Qualifications

• 2–4 years of experience with the Zoho suite, especially CRM, Campaigns, Recruit, and Analytics.
• Ability to build and manage custom functions, workflows, and integrations.
• Strong understanding of sales and operational workflows.

Responsibilities

• Configure and maintain Zoho CRM, including modules and workflows.
• Build automations and process flows across Zoho apps.
• Provide user training and troubleshoot system issues.

Skills

Zoho CRM

Automation

Data Integrity

Communication

Job description

Job Description

About Us

KTOB Global is a high-performance sales outsourcing firm serving some of Africa's leading telecom and BPO providers.

We deliver results through sharp systems, data-backed decisions, and expert teams.

Role Overview

We are looking for a Zoho Specialist to manage and optimize our Zoho suite as we expand across multiple campaigns. This includes Zoho CRM, Campaigns, Desk, Forms, Analytics, Books, Recruit, and more.

The role involves ensuring cross-tool integration, system performance, automation setup, and data integrity to support our sales, recruitment, operations, and finance teams.

Key Responsibilities

1. Configure, customize, and maintain Zoho CRM, including modules, workflows, scoring rules, blueprints, and integrations.
2. Build automations and process flows across Zoho apps like CRM, Campaigns, Forms, Desk, and Recruit.
3. Connect and maintain integrations with third-party platforms (email, calling, WhatsApp, forms, etc.).
4. Maintain and improve Zoho Analytics dashboards for internal KPIs and campaign metrics.
5. Work with Zoho Books and Zoho People to align HR and finance data, providing basic setup and user support.
6. Ensure smooth data flow and user access across all Zoho tools, managing roles, profiles, and permissions.
7. Provide user training, write internal documentation, and troubleshoot system issues.
8. Recommend new use cases and optimizations across the Zoho suite to enhance performance and efficiency.
9. Collaborate with leadership on system scalability as the organization grows.

Requirements

• 2–4 years of experience working extensively with the Zoho suite, especially CRM, Campaigns, Recruit, and Analytics.
• Ability to build and manage custom functions, workflows, webhooks, and integrations.
• Proficiency in navigating and connecting Zoho Desk, Forms, People, Books, and other modules.
• Strong understanding of sales, recruitment, and operational workflows.
• Tech-savvy, systems-minded, and eager to improve internal efficiency.
• Strong communication skills to explain systems to non-technical users.

What We Offer

• Remote-first working environment with flexible hours.
• Opportunity to shape internal systems from the ground up.
• Collaborative, fast-paced team culture.
• Competitive pay based on experience and impact.
• Growth opportunities in a scaling global organization.