Hotel Receptionist

Workforce Group; Midrand; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to join their team. In this role, you will provide exceptional customer service, manage guest check-ins and check-outs, and ensure all requests are met. Your ability to handle customer relations effectively will be key, as you collaborate with various departments to enhance guest experiences. If you thrive in a dynamic environment and have a passion for hospitality, this opportunity is perfect for you.

Qualifications

• Experience in managing customer relations face-to-face and via phone.
• High level of spoken and written English required.

Responsibilities

• Assist and direct guests in a friendly manner.
• Manage telephones, emails, and reservations promptly.

Skills

Customer Service Skills

Hospitality Reception

Entry Level Sales

Corporate Finance

Lead Generation

Tools

Opera Software

Job description

Welcome! Assist and direct guests correctly in a friendly and polite manner.

Provide high-quality customer service at all times.

Check guests in and out, and take payments.

Manage telephones, emails, and reservations promptly and professionally.

Ensure all correspondence is recorded and filed accurately.

Guarantee all bookings and apply no-show or late cancellation charges where appropriate.

Review guest special requests and ensure they are met or exceeded.

Handle problems effectively and professionally.

Collaborate with all hotel departments to meet or exceed guest expectations. For more information, call or WhatsApp our Recruitment Agency Team.

Experience in managing customer relations face-to-face and via phone.

High level of spoken and written English.

Customer service skills (face-to-face, telephone, email, etc.).

Proven experience in hospitality reception, administration, or similar customer-facing roles.

Familiarity with Opera software.

Key Skills: Entry Level Sales, Hospital Management, Corporate Finance, Lead Generation.

Employment Type: Full Time

Experience: [Specify years]

Vacancy: 1