Customer Service Agent - Nutun Rx

Trending Talent Solutions; Sandton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company is seeking a bilingual Customer Service Agent to assist customers by resolving inquiries and providing information. This night shift role requires fluency in English and French, with a focus on delivering exceptional service. Ideal candidates will have experience in an international call center and be proficient in communication and relationship management.

Qualifications

• 2+ years of work experience in an international call centre campaign.
• Must speak French and English fluently.
• Willingness to work night shift.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries and complaints efficiently.
• Meet daily productivity, quality, and service level targets.

Skills

Bilingual (English & French)

Good written and verbal communication

Relationship Management

Problem Solving

Education

Grade 12/Matric

Tools

MS Office

Job description

Job Purpose:

The bilingual (English & French) Customer Service Agent`s responsibility is to assist customers by resolving inquiries, providing accurate information, and delivering professional and efficient service at all times

NB: Please note that this is a night shift role.

Minimum requirements (Qualifications and Experience):

• Grade 12/Matric.
• 2+ years of work experience in an international call centre campaign.
• Must Speak French and English Fluently
• Willingness to work night shift.
• Good written and verbal communication (neutral accent).
• Knowledge of the function, process, and systems.
• Knowledge of the function and process in a Call Centre Environment.
• Proficiency in MS Office (Advantageous).
• Experience in working with targets and tight deadlines.
• Relationship Management.
• Knowledge of relevant legislative requirements.

Key Responsibilities:

• Handle inbound and outbound customer interactions in a courteous and professional manner.
• Accurately identify customer needs and provide appropriate solutions or escalate when necessary.
• Update and verify customer information, including contact details, account data, and service preferences.
• Resolve customer queries and complaints efficiently, ensuring a positive customer experience.
• Follow up on open customer issues and ensure timely resolution in line with company procedures.
• Maintain detailed and accurate records of all customer interactions using internal systems.
• Meet daily productivity, quality, and service level targets.
• Collaborate with internal teams to support customer needs and ensure consistent service delivery.
• Adhere to all compliance, quality, and regulatory guidelines in every interaction.
• Continuously seek opportunities to improve the customer experience and suggest process enhancements.
• Ensure client satisfaction by providing prompt, accurate, and professional support

Behavioral Competencies Required:

• Deadline driven.
• Stress Tolerance.
• Accountable.
• Team Player.
• Problem Solving.
• Achieving personal work goals and objectives.
• Cope well with pressure and setback.
• Follow instructions and procedures.

Sandton

Published Date: 14 May 2025

Closing Date: 21 May 2025