IT Support Engineer

Bryson Charitable Group; eMakhazeni (Belfast); On-site; GBP 28 000 - 32 000; Full time

Job summary

A leading charitable group is seeking an IT Support Engineer to provide essential support across various departments. The role involves managing IT infrastructure, providing helpdesk support, and assisting with cloud services. Ideal candidates will have a minimum of 2 years' experience in IT support, particularly in Microsoft environments. The position requires flexibility and the ability to travel as needed. This is a permanent role with competitive pay based on experience.

Qualifications

• Minimum 2 years' IT experience supporting infrastructure.
• Experience with Office 365 features and Azure Active Directory.

Responsibilities

• Provide 1st and 2nd line IT support remotely and in person.
• Administer Active Directory and manage Office 365 services.
• Support Cyber Essentials + accreditation.

Skills

Networking

Troubleshooting

Microsoft Environment

Office 365

Active Directory

Tools

Fortinet

Sage 200

Sage Cloud 50

Job description

Permanent

35hrs per week, Mon- Fri

Job Purpose

£28,000 – £32,000 per annum (dependent on experience)

The IT Support Engineer will provide 1st and 2nd line support and assist with 3rd line support across Bryson Charitable Group, including Bryson Recycling, Bryson Care, and Bryson Energy. The role involves supporting client/server applications, networking, hardware, cloud services, and helping maintain Cyber Essentials + accreditation. The Engineer will also assist with Microsoft Power Platform projects.

Key Responsibilities

• Provide 1st and 2nd line support remotely and in person, updating the helpdesk ticketing system.
• Assist with 3rd line support with the IT team.
• Administer Active Directory, creating new accounts and managing security groups.
• Manage Office 365, including Azure AD, SharePoint, and Microsoft Teams.
• Install, troubleshoot, and maintain IT hardware, software, and mobile devices.
• Maintain mobile device management and assist with onboarding mobile phones.
• Support Cyber Essentials + accreditation through patch management and firmware upgrades.
• Document and update IT processes and procedures.
• Support in-house developer with Power Platform projects for business improvements.
• Flexibility to work evenings or weekends as needed.
  
  

Essential Criteria

• A minimum of 2 years’ IT experience supporting an IT infrastructure which includes networking, hardware and clients
• Previous support and troubleshooting experience in Microsoft environment
• Experience in supporting office 365 features, Exchange, Azure Active Directory, Teams
• Experience of wireless Access points, Client VPN’s and networked devices
• Experience with DHCP and DNS
• Flexibility to work occasional evenings and weekends, as required
• Access to a vehicle for work purposes and hold a full driving licence with the ability to travel and work from different locations at short notice
  
  

Desirable Criteria

• Hands on experience with Fortinet switches, configuring and troubleshooting
• Experience of supporting Sage 200, Sage cloud 50 and PAMS
  
  

Application

For more information, or a full job description/person specification, please contact [e-mail]

Application packs are downloadable from https://bryson.getgotjobs.co.uk/home, where there is also the option to apply online.

Closing Date

12:00pm Thursday 22nd May 2025

Apply here