Courier Operations Supervisor

Pepkor Lifestyle; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the logistics sector is seeking a Courier Operations Supervisor to oversee courier services. The ideal candidate will manage operations, ensure timely deliveries, and maintain high standards of service. Responsibilities include team supervision, performance monitoring, and compliance with safety regulations. Candidates should possess strong leadership skills and relevant experience in logistics or transportation.

Qualifications

• Proven supervisory experience in courier, logistics, or transportation industries.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Supervise all courier activities for timely deliveries.
• Monitor delivery progress and optimize routes.
• Act as the primary contact for customer inquiries and complaints.

Skills

Leadership

Problem-Solving

Communication

Multitasking

Education

Diploma or equivalent

Additional qualifications in logistics or management

Tools

Logistics software

Tracking systems

Job description

We are currently seeking a reliable and experienced Courier Operations Supervisor to join our team. The ideal candidate will be responsible for overseeing the efficient operations of courier services. This role ensures couriers are performing tasks effectively, schedules are adhered to, and all deliveries meet company standards for timeliness and quality. The supervisor is responsible for addressing operational issues and maintaining staff motivation during shifts.

Responsibilities

1. Shift Operations Management
   • Supervise all courier activities to ensure smooth and timely deliveries.
   • Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
   • Address and resolve operational issues, including delivery delays, route changes, or emergencies.
   • Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
   • Ensure all vehicles are properly maintained and meet safety and legal requirements.
   • Coordinate with the Inbound/Warehouse Manager for timely execution of picking according to planned deliveries and collections.
   • Resolve delivery queries and check that the correct loading of goods takes place to prevent damage.
   • Manage the allocation of trucks, drivers, and routes for delivery.
   • Manage scheduling of pick-ups, returns, re-deliveries, and collections.
   • Address and resolve issues related to unsuccessful pick-ups, returns, and re-deliveries.
   • Collaborate with Returns/Complaints departments on operational issues.
2. Team Supervision
   • Assign tasks to couriers and ensure proper workload distribution.
   • Conduct pre-shift briefings and provide ongoing support during shifts.
3. Performance Monitoring and Reporting
   • Track courier performance and ensure compliance with standards.
   • Prepare shift reports and escalate recurring issues.
   • Supervise and evaluate team members, conducting coaching and training.
   • Manage shift schedules, attendance, and personnel issues.
   • Report on KPIs and implement process improvements.
   • Use technology to monitor deliveries and optimize routes.
   • Act as liaison between staff and management, and coordinate with other departments.
4. Administrative Duties
   • Maintain accurate logs of deliveries, returns, and incidents.
   • Coordinate vehicle and equipment maintenance.
5. Compliance and Safety
   • Ensure all staff have necessary tools and safety gear.
   • Ensure operations comply with policies, safety standards, and regulations.
   • Implement safety protocols and monitor adherence.
   • Manage fleet safety and maintenance checks.
   • Ensure compliance with OHSA legislation and other legal requirements.
6. Customer Service
   • Act as the primary contact for customer inquiries and complaints.
   • Ensure couriers provide professional service and monitor customer feedback.
   • Resolve delivery issues promptly and professionally.
   • Maintain a professional appearance and behavior when dealing with customers.
   • Manage customer expectations and communicate effectively.

Qualifications

• Strong leadership and team management skills.
• Excellent problem-solving, decision-making, and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in logistics software and tracking systems.
• Diploma or equivalent; additional qualifications in logistics or management are a plus.
• Proven supervisory experience in courier, logistics, or transportation industries.
• Knowledge of local geography and routes.
• Flexibility to work shifts, including weekends and holidays.