Service Contract Manager

Skg Properties; Gauteng; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading property company in South Africa is looking for a Services Manager to oversee service contracts and operational services. The role focuses on ensuring high-quality service delivery, compliance with health and safety regulations, and effective vendor management. Candidates should possess strong analytical skills and a customer-focused approach. Join a dynamic team committed to excellence in the property industry.

Qualifications

• Experience in budget management and cost control.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage service contracts and ensure performance standards are met.
• Oversee daily operations of applicable services.
• Act as primary liaison between Facilities Management and internal departments.

Skills

Analytical

Problem-Solving

Customer-Focused

Knowledge of Health and Safety Regulations

Tools

Facilities Management Software

Job description

Founded in , SKG Properties specializes in the development, leasing, and management of commercial and industrial real estate. Joining us means seizing an opportunity to work in a dynamic, industry-leading property company in South Africa, where ethics, customer service, and teamwork are the foundation of our success.

Role Overview

The Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft and technical services.

This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance.

The role will also focus on service performance against contracts, as well as supplier management.

The Services Contracts Manager will work closely with internal teams such as Facilities Management, Energy, and Utilities to ensure all services align with the company's operational and contractual objectives.

Responsibilities

1. Contract and Service Performance

• Ensure service providers meet performance standards as outlined in SLAs.
• Oversee contract compliance and performance adherence to service-level obligations.
• Handle contract renewals, modifications, and amendments.
• Focus on optimizing service delivery, driving improvements, and ensuring compliance across all contracts.
• Work closely with internal specialized teams, including Energy & Utilities and Procurement, to manage service interactions and ensure efficient coordination with the Facilities Management team.
• Implement strategies to enhance vendor relationships, focusing on continual performance improvement.

Operational Oversight

• Oversee daily operations of applicable services.
• Ensure services are delivered efficiently and effectively.
• Implement and monitor service improvement plans.
• Ensure all services comply with health and safety regulations and applicable industry standards.
• Maintain operational focus on key systems, including lifts, fire safety, HVAC, electrical, and plumbing, while coordinating with specialized in-house teams.
• Track KPIs to measure service performance and identify areas of improvement.

Collaboration and Communication

• Act as the primary liaison between the Facilities Management team and internal departments (e.g., Energy & Utilities, and Procurement), ensuring smooth coordination of service delivery.
• Work closely with Procurement to align on contract management, supplier engagements, and compliance with purchasing guidelines.
• Collaborate with field services to ensure timely, efficient responses to service issues.
• Engage in regular performance reviews with internal stakeholders and service providers to maintain alignment with business objectives.
• Facilitate conflict resolution with service providers and ensure issues are escalated when necessary.

Soft Services include

• Cleaning and janitorial services
• Pest control
• Landscaping and grounds maintenance
• Reception and front desk services
• Waste management (work closely with specialized in-house team)

Technical Services include

• HVAC (Heating, Ventilation, and Air Conditioning) maintenance
• Electrical systems maintenance
• Plumbing services
• Building fabric maintenance (e.g., walls, roofs, windows)
• Fire safety systems maintenance (work closely with specialized in-house team)
• Lift and escalator maintenance (work closely with specialized in-house team)
• Energy management and sustainability initiatives (work closely with specialized in-house team)

Skills

• Proficiency in facilities management software.
• Strong analytical and problem-solving abilities.
• Knowledge of health and safety regulations.
• Experience in budget management and cost control.
• Customer-focused with a commitment to service excellence.

To submit your application, kindly visit the SKG Properties career website or click on the link provided. Psychometric tests are required to be undertaken by shortlisted candidates. If you are not contacted by 28 February, please consider your application unsuccessful.