Team Leader - Southern Water

Capita; Cape Town; Remote; GBP 26 000 - 32 000; Full time

Job summary

Join a forward-thinking company as a Television Licence Field Officer, where you'll play a vital role in helping customers understand TV licence legislation. This position offers a competitive salary, flexible working hours, and the opportunity to work from home while visiting local communities. You'll receive a company car or car allowance, along with mileage reimbursement. With a supportive environment that encourages skill development, this role is perfect for those who are passionate about customer engagement and making a difference in people's lives.

Benefits

Company Car

Car Allowance

Mileage Allowance

Flexible Working Hours

Free Parking

Easy Access to Local Transport

Qualifications

• Strong conversational skills to guide customers.
• Ability to create personalized financial solutions.

Responsibilities

• Manage inbound calls and engage with customers.
• Guide customers towards financial health through support.

Skills

Conversational Skills

Customer Engagement

Financial Solutions

Education

High School Diploma

Relevant Certifications

Job description

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As the Risk and Assurance Manager, you'll lead the Primary Care Support England (PCSE) Risk & Assurance (RA) team in delivering robust risk governance, assurance, and compliance programs. This critical role involves ensuring compliance with Capita Group Risk Policy/Standard and enhancing risk and control maturity across PCSE through continuous improvement.

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Worcester area, helping them understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
• You’ll be rewarded with a £31,650 annual salary.
• You will also receive either a company car with personal use or a £3,700 annual car allowance paid monthly.
• Additionally, you will receive a mileage allowance (paid in line with published HMRC rates), covering travel between visits and from/to your home address each day.
• Working hours: 36.5-hour week on a flexible shift pattern, with potential for a four-day week.
• Location: Home-based, visiting communities across your region, ideally residing in the WR postcode areas.

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Dudley area, helping them understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
• Salary: £31,650 annually.
• Benefits: Company car with personal use or a £3,700 monthly car allowance, mileage allowance (paid per HMRC rates), from and to your home address.
• Working hours: 36.5 hours/week, flexible shifts, potential for four-day weeks.
• Location: Home-based, covering the Dudley area, ideally residing in the DY postcode areas.

Join our team with a starting salary of £26,542, with potential to increase to £27,032 as you develop your skills. Enjoy a supportive environment in Preston Brook, where your conversational skills will help guide Lloyds Banking Group customers towards financial health.
• Responsibilities include managing inbound calls, engaging with customers in various financial situations, and creating personalized, affordable solutions.
• Benefits include free parking, easy access to local transport, a shuttle bus service to the office, and flexible work-from-home options after approximately six months.

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