Telecommunications & Video Conferencing Support

Avbob; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company as a Telecommunications & Video Conferencing Support specialist. In this vital role, you'll maintain telecom infrastructure, resolve issues, and support critical systems for smooth daily operations. If you have a strong technical background and a passion for cutting-edge technology, this opportunity is for you! Enjoy a competitive remuneration package and be part of an organization that values employee development and rewards excellent performance. Your contributions will directly impact the efficiency and effectiveness of our telecommunications systems, making this a rewarding career choice.

Benefits

Employee Development Programs

Competitive Remuneration Package

Qualifications

• Strong technical background in telecommunications and video conferencing.
• Experience in system maintenance and troubleshooting.

Responsibilities

• Maintain telecom infrastructure and resolve issues quickly.
• Support call center operations to minimize disruptions.

Skills

Telecommunications Support

Video Conferencing Systems

Technical Problem Solving

System Maintenance

Disaster Recovery

Education

Degree in Information Technology or related field

Tools

Telecommunication Equipment (routers, switches)

Service Desk Software

Job description

We are looking for a dedicated Telecommunications & Video Conferencing Support to join our team.

In this role, you will be at the forefront of maintaining our telecom infrastructure, resolving issues quickly, and supporting critical systems to ensure smooth daily operations.

If you have a strong technical background and enjoy working with cutting-edge technology, this is the perfect opportunity for you! You will be working for a company that is over years old with strong values.

In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

1. Assist with system maintenance, installations, and ensuring that applications stay online and fully operational.
2. Respond to service desk tickets, solve telecom-related problems, and provide ongoing support to users and branches.
3. Resolve high-priority issues quickly and escalate incidents to vendors when necessary.
4. Ensure the call centre receives prompt support to minimize disruptions.
5. Perform regular health checks on voice systems, check disk space performance, and monitor critical systems to ensure everything is fully functional.
6. Assist with disaster recovery operations, prepare required documentation, and ensure all backup systems are in place.
7. Work alongside the service desk and other internal departments, helping the team resolve issues more efficiently, and mentor junior team members for faster problem resolution.
8. Help with architecture design, configuration updates, and branch rollouts, ensuring telecommunications equipment is in place on time.
9. Collaborate with vendors, internal teams, and clients to ensure optimal performance of all telecommunication systems.
10. Ensure sufficient equipment (routers, switches, phones, etc.) is available for branch setups or temporary solutions when needed.
11. Investigate new apps and technologies to improve current solutions while adhering to company policies and procedures.
12. Provide input for the ICT budgets related to telecommunications, including identifying any required external vendor support.
13. Identify, monitor, and mitigate risks associated with telecommunications infrastructure to ensure compliance with risk policies.
14. Keep management informed on issues, risks, and progress, and contribute to internal and external communications for ongoing projects.