Window desktop support Engineer/ iPad

Stepco Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm is seeking a Windows Desktop Support + iPad Support Technician in Edenvale. The role involves troubleshooting hardware and software issues, ensuring smooth operation of Windows and iOS devices, and providing comprehensive end-user support. Candidates should have a minimum of 2 years of IT support experience and relevant certifications.

Qualifications

• At least 2 years of experience in IT support or desktop support.
• Experience with Windows (10, 11) and macOS.
• Knowledge of remote support tools.

Responsibilities

• Troubleshoot hardware and software issues for Windows and iOS devices.
• Provide end-user support and ensure smooth operation of devices.
• Manage device configurations and updates.

Skills

Troubleshooting

Windows Operating Systems

Active Directory

Microsoft Office Suite

Device Management Tools

iPadOS

Education

CompTIA A+ certification

Tools

TeamViewer

Remote Desktop

Job description

Windows Desktop Support + iPad Support Technician

Location: EDENVALE

This role involves troubleshooting hardware and software issues, ensuring smooth operation of both Windows and iOS devices, and providing end-user support.

Responsibilities and Skills:

1. Understanding and troubleshooting common iPad issues, including hardware problems, software glitches, app compatibility, and syncing with other devices.
2. Proficiency in Windows operating systems, Active Directory, Exchange, and Microsoft Office Suite.
3. Experience with device management tools, such as Apple Business Essentials.
4. Familiarity with iPadOS and iOS updates.

Minimum Qualifications and Experience:

1. At least 2 years of experience in IT support or desktop support.
2. CompTIA A+ certification or equivalent.
3. Experience with Windows (10, 11) and macOS, including installations, configurations, and troubleshooting.
4. Experience with Active Directory, remote desktop tools, and ticketing systems.
5. Knowledge of remote support tools such as TeamViewer and Remote Desktop.