Support Technicians

Allied Electronics Corporation Limited (Altron),; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in technology solutions is seeking a technical support specialist to ensure customer satisfaction and compliance with service agreements. The role involves troubleshooting Dell equipment, maintaining stock, and providing excellent customer service. Ideal candidates will have relevant qualifications and experience in IT environments.

Qualifications

• At least 2 years of experience maintaining equipment in an IT environment.
• At least 2 years working on desktop equipment.

Responsibilities

• Ensure customer queries are addressed within SLA.
• Provide technical support, maintenance, and troubleshooting on Dell equipment.
• Maintain customer relationships and manage stock.

Skills

Mechanical Skills

Electronic Skills

Soldering Skills

Fault-finding techniques

Good verbal and written communication skills

High attention to detail

Dedication to customers

Flexibility

Problem analysis skills

Perseverance

Self-development mindset

Education

Matric qualification or equivalent

A+ N+ Qualification

Dell Certifications

National Certificate Level 4 (N4) / Grade 12

Job description

time left to apply End Date : May 30, (21 days left to apply)

Job Requisition ID: R-

Job Description

Key Responsibilities:

1. Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
2. Achieve first-time fix rate and recall rate under the stipulated requirements.
3. Maintain customer relationships.
4. Be proactive on allocated calls.
5. Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM).
6. Maintain and manage sufficient stock, complete administration within specified time frames as per policies.
7. Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete.
8. Provide technical support, maintenance, and troubleshooting on Dell equipment.

Qualifications, Experience, & Skills:

1. Educational Qualifications: Matric qualification or equivalent, A+ N+ Qualification, Dell Certifications (advantageous), National Certificate Level 4 (N4) / Grade 12 (Required).
2. Mechanical Skills, Electronic Skills, Soldering Skills, Fault-finding techniques.
3. At least 2 years of experience maintaining equipment in an IT environment.
4. At least 2 years working on desktop equipment.
5. Other Requirements: Good verbal and written communication skills, high attention to detail, dedication to customers, flexibility, problem analysis skills, perseverance, self-development mindset.

About Us

Altron combines technical expertise with in-depth customer understanding to provide highly differentiated technology solutions that support digital transformation.

Founded in , Altron has a presence in South Africa, the Middle East, and Australia.

The group's strategic partnerships with leading international technology companies provide access to advanced technology capabilities.

The majority of revenue and headcount are based in South Africa, where Altron is headquartered.

The company focuses on delivering innovative solutions across various verticals that positively impact society by addressing community challenges locally and globally.