IT Support Technician

Nimble Group; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking an IT Support Technician to provide exceptional technical assistance across the organization. This role focuses on diagnosing and resolving IT issues, ensuring seamless operation of hardware, software, and network systems. Ideal candidates will possess strong problem-solving abilities and effective communication skills, with a solid foundation in IT support practices. Join a dynamic team that values customer service and innovation, and contribute to enhancing the overall IT service delivery while supporting a diverse user base.

Qualifications

• 2+ years of experience in IT desktop support or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Certifications like CompTIA A+ or ITIL Foundation are advantageous.

Responsibilities

• Provide first-line technical support to users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Document IT support requests and solutions in a ticketing system.

Skills

Troubleshooting

Problem-solving

Communication

Customer Service

Windows OS

Mac OS

Networking Concepts

Time Management

Education

Bachelor's degree in Information Technology

Tools

Microsoft Office 365

Active Directory

VPN

Job description

Job title : IT Support Technician

Job Location : Gauteng, JohannesburgDeadline : June 05, 2025Quick Recommended Links

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Job Summary

• The Desktop Support Technician provides technical assistance to users throughout the organization, ensuring smooth operation of hardware, software, and network systems. The role involves diagnosing and resolving IT issues promptly while delivering excellent customer service. The ideal candidate will have strong problem-solving abilities, effective communication skills, and a solid foundation in IT support practices.
  
  

Key Responsibilities

• Provide first-line technical support to users via phone, email, or in-person – primary rule of engagement will be via a ticket.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Assist with software installations, updates, and patch management.
• Maintain IT asset inventory, ensuring accurate records of hardware and software.
• Support remote users with VPN connectivity and other remote access tools.
• Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
• Assist in IT projects, including system upgrades, migrations, and deployments.
• Ensure compliance with company IT policies, security guidelines, and best practices.
• Provide training and guidance to end-users on IT-related topics and best practices.
• Collaborate with other IT team members to enhance overall IT service delivery.
• Ability to manage printer services as and when needed.
  
  

Required Skills & Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2+ years of experience in IT desktop support, help desk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and remote desktop support.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with IT security best practices and endpoint protection tools.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational, time management and communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Ability to prioritize and easily adapt in a fast-paced environment.
• Must meet deadlines, accomplish tasks as agreed upon time structures
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
• Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
• Experience working in an ITIL-based service management environment.
• Prior experience in an enterprise environment supporting 500+ users.
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