Service Advisor

Jenkins Auto Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive retailer seeks a Service Advisor in Gauteng. The role involves customer interaction, managing service expectations, and ensuring quality delivery. Ideal candidates have mechanical aptitude, customer service experience, and relevant certifications. Join a team committed to excellence and enjoy competitive benefits.

Benefits

Medical: 4 plans (BCBS)

Dental

Vision

Term Life Insurance (company-paid)

STD / LTD

Accident indemnity rider

PTO / Sick days (annual, with employer match)

Employee Assistance Program

FMLA / Maternity / Paternity Leave

Bereavement Leave

Qualifications

• At least one year of dealer-level or large facility experience.
• Unrestricted driver's license and clean driving record.
• Willingness to obtain ASE certification if not already certified.

Responsibilities

• Meet and greet customers in person or by phone.
• Arrange prompt diagnosis of reported problems.
• Manage repair delivery by setting and managing customer expectations.

Skills

Mechanical aptitude

Customer service

Education

Post-secondary automotive training

Certification by the National Institute for Automotive Service Excellence

Job description

Job Summary: Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, arrange for appropriate service levels, and set/manage expectations with customers and technicians regarding service delivery.

The ideal Service Advisor has an unrestricted driver's license, a clean driving record, strong mechanical aptitude, at least one year of dealer-level or large facility experience, post-secondary automotive training, and certification by the National Institute for Automotive Service Excellence (or willingness to obtain it). A strong technical and customer service record is essential.

Experience with CDJR or domestic vehicles is required.

Benefits include a great work schedule and weekly performance-based bonuses.

Join the Jenkins team!

About Us:

Jenkins Auto Group, founded by Don Jenkins, is an industry-leading automotive retailer based in Ocala, FL, with over 1,000 employees representing 17 automotive brands. We offer new and pre-owned vehicles, financing, warranties, parts, accessories, service, and body repair. Our commitment is to provide outstanding automotive experiences with professionalism, integrity, and enthusiasm.

We believe in growth, high standards, and best practices, recognizing our team as key to our success.

Benefits:

• Medical: 4 plans (BCBS)
• Dental
• Vision
• Term Life Insurance (company-paid)
• STD / LTD
• Accident indemnity rider
• PTO / Sick days (annual, with employer match)
• Employee Assistance Program
• FMLA / Maternity / Paternity Leave
• Bereavement Leave

Essential Functions & Responsibilities:

• Meet and greet customers in person or by phone
• Arrange prompt diagnosis of reported problems
• Recommend best-value repairs based on the issue
• Manage repair delivery by setting and managing customer expectations
• Maintain documentation (PO, invoices, work orders, reports)
• Enforce safety standards
• Maintain parts inventory
• Promote a 'white-glove' environment
• Own and be accountable for service quality
• Adhere to company policies, procedures, and safety standards

Physical Demands & Working Conditions:

Employees must meet physical demands such as sitting, standing, walking, lifting (25-50 lbs), carrying, pushing, pulling, climbing, stooping, kneeling, crouching, reaching, handling, fingering, feeling, talking, hearing, tasting/smelling, and visual tasks (near/far vision, depth perception, color vision, field of vision, visual accommodation). Environmental conditions include exposure to weather, moving parts, humidity, high places, noise, and vibration. Reasonable accommodations are available for individuals with disabilities.

We are an equal opportunity employer, committed to diversity and inclusion, and prohibit discrimination or harassment based on protected characteristics.