Branch Consultant/ Financial Advisor - Southgate

Sanlam; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player in financial services is seeking a dedicated individual to join their team. In this role, you will provide exceptional client service and financial advice, helping clients achieve their financial goals. Your responsibilities will include managing client relationships, ensuring compliance, and delivering results-driven solutions. This position offers a unique opportunity to grow within a supportive environment that values innovation and collaboration. If you are passionate about client service and eager to make a positive impact, this role is perfect for you.

Qualifications

• 1 year of sales or marketing experience is required.
• Experience in insurance branches is an advantage.

Responsibilities

• Provide sound financial advice and high client service in a branch context.
• Service and manage all client profiles to ensure retention.

Skills

Sales Skills

Client Service

Financial Advice

Risk Assessment

Compliance Knowledge

Education

Matric (Grade 12)

RE5 Qualification

Tools

Reporting Platforms

Job description

Who are we?

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions covering needs such as funeral insurance, savings for education, life cover, and personal accident plans. In accordance with the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, part of the Sanlam Life and Savings cluster within the Sanlam Group, focusing on retail products and group schemes.

What will you do?

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

1. Providing sound financial advice and a high level of client service in a branch context.
2. Creating opportunities for client optimisation and cross-selling of value-added products.

What will make you successful in this role?

Sales Delivery:

• Gain and maintain an in-depth understanding of SRM product ranges.
• Understand customer needs, financial goals, and means; provide the right product(s) that satisfy these goals affordably.
• Update and inform customers of new or changed products; manage the implications on their portfolios.
• Validate client details per product and regulatory requirements; submit new business through appropriate channels.
• Conduct due diligence to identify and flag risks.
• Manage capacity to prioritize appointments while accommodating walk-in/non-appointment clients.

In-branch Client Service and Client Retention:

• Service and manage all client profiles to ensure retention.
• Send payment reminders, conduct follow-ups, and address queries.
• Manage NTUs (clients Not Taken Up) by implementing controls and corrective actions.
• Maintain client payment persistency.
• Assess client risk profiles to proactively support clients.
• Consult on alternative payment arrangements and ensure proper processing.
• Provide in-branch service aligned with customer experience standards, including guiding clients through policy cancellations and resolving queries.

Quality, Compliance, and Continuous Development:

• Adhere to compliance and quality standards.
• Maintain registration, product knowledge, and CPD points.
• Identify risks and flag potential fraud.
• Keep records of advice and log activities as per regulations.

Monthly Planning and Reporting:

• Report activities daily via relevant platforms.
• Compile data for weekly and monthly reports.
• Perform ad-hoc tasks as requested by the Retail Branch Manager.

Qualification and Experience:

• 1-year sales or marketing experience.
• Experience in insurance branches is an advantage.
• Matric (Grade 12).
• RE5 qualification is advantageous.
• FAIS compliance (Wealth Management) per DOFA requirements.
• Complete Class of Business training within 12 months of employment.

Knowledge and Skills:

Broker support, administration, processing of business, business building, partnership building, coaching, and development skills.

Personal Attributes:

• Business insight and decision-making skills.
• Ability to build effective teams.
• Planning and alignment skills.

Build a successful career with us

We focus on building strong, lasting relationships with our employees, supporting your career and personal development. Our diverse business clusters offer numerous growth opportunities.

Core Competencies:

• Innovation, customer focus, results-driven, collaboration, resilience.

Turnaround time

Shortlisting begins once the application deadline is reached. The process duration depends on your progress and management availability.

Our commitment

The Sanlam Group is dedicated to transformation, diversity, and inclusion, aiming for a diverse, equitable workplace aligned with our employment equity targets.