Senior Receptionist - Northmead

Planet Fitness; Gauteng; On-site; ZAR 120 000 - 180 000; Full time

Job summary

An established industry player in fitness is seeking a dynamic individual to manage the Welcome Desk and ensure a positive experience for members. This role requires excellent communication skills, the ability to motivate staff, and a knack for problem-solving. You'll be responsible for reception management, cash handling, and member interactions. If you thrive in a fast-paced environment and have a passion for fitness, this opportunity is perfect for you. Join a team that values integrity and efficiency while making a positive impact on member satisfaction.

Qualifications

• Ability to motivate staff and lead by example.
• Excellent communication skills and ability to liaise at all levels.

Responsibilities

• Manage the Welcome Desk/Reception to maximize member satisfaction.
• Assist with Club Administration and cash management.

Skills

Administrative Accuracy

Communication Skills

Staff Motivation

Conflict Handling

Problem Solving

Tools

PC Skills

Job description

Purpose Of The Job

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes.

Key Performance Areas Include

• Assisting with Club Administration when necessary.
• Cash management.
• Communication with members and staff.
• Managing of Receptionist.
• Monitoring of access and overrides for staff and members.
• Reception stock control.
• Resolving member complaints.
• Training of Receptionist.

Experience & Competencies Required

• Ability to motivate staff and lead by example.
• Advanced levels of administrative accuracy.
• Display friendly and efficient qualities that reflect the Planet Fitness way.
• Display uncompromising levels of honesty and integrity.
• Have excellent communication skills and be able to liaise at all levels.
• Intermediate PC skills.
• Must be able to work shifts.
• Possess high level energy levels.
• Previous experience within a front desk or welcome desk position is an added advantage.
• Proven track record in managing staff, planning, organising, conflict handling, and problem solving.
• Have reliable transport.

CVs can be sent directly to [e-mail].

Please complete our recruitment form here for us to get to know you a bit better.

• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.