Consultant Call Centre

Standard Bank Group; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution is seeking a Call Centre Consultant in Roodepoort, Gauteng. The role involves providing exceptional service across various Insurance Products, resolving queries, and acting as a subject matter expert. Candidates should have 2-5 years of experience in the insurance industry and call centre environment, along with a relevant qualification.

Qualifications

• Minimum of 2-5 years insurance industry experience.
• Minimum of 2-5 years call centre / telephone experience.
• Insurance product knowledge of at least 1 product.

Responsibilities

• Provide high level of service across different Insurance Product types.
• Resolve insurance queries for customers and stakeholders.
• Act as subject matter expert on at least one Insurance Product.

Skills

Customer Service

Communication

Problem Solving

Data Interpretation

Team Collaboration

Education

Matric / Diploma or Degree

Field of Study: Finance and Accounting

Job description

To provide a high level of service across different Insurance Product types through various communication channels to Standard Bank Customers, SBIB Provincial Offices, SBSA Branches, Underwriters, and Brokers by resolving insurance queries across the various Insurance Products as per the multiskilling Journey. Act as a subject matter expert on at least one Insurance Product as a skill and support the other Insurance Products under supervision.

Qualifications :

• Matric / Diploma or Degree.
• Field of Study : Finance and Accounting.

Experience Required

• The role requires a minimum of 2-5 years insurance industry experience.
• Minimum of 2-5 years call centre / telephone experience would be required as a minimum.
• Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1.

Additional Information :

• Articulating Information
• Checking Things
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Providing Insights
• Taking Action
• Team Working
• Upholding Standards
• Client Knowledge
• Client Retention
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services

Remote Work : Employment Type :

Contract

Key Skills

Customer Service, Communication, Problem Solving, Data Interpretation, Team Collaboration

Experience : 2-5 years

Vacancy : 1

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Call Centre Consultant • Roodepoort, Gauteng, South Africa