Customer Care Representative

Global Policy Ltd; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a highly motivated Customer Care Representative to provide exceptional support to clients. This role offers the chance to engage with diverse customers, ensuring their needs are met efficiently. You will play a vital role in enhancing customer satisfaction while collaborating with internal teams to resolve issues. The company values growth and offers a supportive work environment, making it a perfect opportunity for those looking to advance their careers in a dynamic setting. Join a team dedicated to making a positive impact in the global insurance industry and help shape the future of customer care.

Benefits

Competitive salary and benefits package

Opportunities for growth and advancement

Supportive work environment

Ongoing training and development

Qualifications

• 2+ years of customer service experience, preferably in a call center.
• Strong communication skills in English, additional languages are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Build and maintain strong client relationships to ensure satisfaction.

Skills

Verbal Communication

Written Communication

Problem-Solving

Critical Thinking

Customer Relationship Management

Multi-tasking

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Customer Management Software

Job description

Global Policy Ltd is a renowned and fast-growing company that provides innovative solutions for the global insurance industry. Our mission is to help insurers navigate the rapidly evolving landscape of global regulations and policies, enabling them to thrive in a constantly changing market. As a company, we prioritize a customer-centric approach and value our employees who are the key to our success.

Job Overview :

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be responsible for providing exceptional support and service to our customers, ensuring their needs and concerns are addressed in a timely and efficient manner. You will have the opportunity to engage with clients from various countries and backgrounds, making a positive impact on their overall experience with our company.

Key Responsibilities :

• Respond to customer inquiries through phone, email, and chat in a professional and friendly manner
• Listen attentively to customer concerns and provide appropriate solutions and responses
• Build and maintain strong relationships with clients, ensuring their satisfaction with our services
• Collaborate with internal teams to resolve complex issues and provide a seamless customer experience
• Educate customers on company products, policies, and processes to promote customer understanding and satisfaction
• Maintain accurate records of all customer interactions and take ownership of follow-up actions
• Identify and report any potential trends or issues to the management team
• Participate in training and development programs to continuously improve customer service skills

Qualifications :

• High School Diploma or equivalent, Bachelor's degree preferred
• Minimum of 2 years of experience in customer service, preferably in a call center environment
• Excellent verbal and written communication skills in English, additional language proficiency is a plus
• Strong problem-solving and critical thinking abilities
• Ability to manage multiple tasks and prioritize effectively
• Proficient in Microsoft Office and experience with customer management software
• Ability to adapt to changing processes and procedures in a fast-paced environment
• Professionalism and the ability to maintain confidentiality and handle sensitive information

What We Offer :

• A competitive salary and benefits package
• Opportunities for growth and career advancement within a dynamic and growing company
• A supportive and inclusive work environment that values teamwork and employee contribution
• Ongoing training and development to enhance your skills and knowledge
• The satisfaction of knowing you are making a positive impact on our customers' experience

At Global Policy Ltd, we believe in diversity and equal opportunity for all employees. We welcome applicants regardless of race, color, religion, sex, national origin, age, marital status, disability, or any other legally protected status.

Join our team of dedicated professionals and help us shape the future of the global insurance industry. Apply today for the role of Customer Care Representative and be a part of our journey towards success!