Team Leader - Claims

Discovery Limited; Sandton; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a team of claims consultants. This role is pivotal in driving performance and ensuring efficient claims processing. As part of a fast-growing insurance company, you will foster a culture of excellence and support the development of your team. With a commitment to innovation and customer satisfaction, this position offers an exciting opportunity to make a significant impact in the insurance sector. Join a forward-thinking organization that values your contributions and is dedicated to enhancing the lives of its clients.

Qualifications

• 5+ years in short-term insurance claims.
• 3+ years in a leadership role in a claims call center.

Responsibilities

• Lead a team of claims consultants to achieve targets.
• Handle escalated queries and report on team performance.

Skills

Claims Management

Team Leadership

Call Quality Audits

Stakeholder Management

Education

Matric

Degree

Job description

Location Sandton - 1 Discovery Place/Gaut

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

To lead a building and/or non-motor team of claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling form various stakeholders
• Reporting to various stakeholders on team performance
• Call quality audits on own teams
• Call coaching
• Monthly 1:1’s and performance discussions

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

About the company

Discovery Limited is a South Africa-based financial services group that is listed on the Johannesburg Stock Exchange with its headquarters in Sandton.