Bartender

Sun International; Brakpan; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading hospitality company seeks a skilled bartender to provide exceptional beverage services. The role involves preparing drinks, engaging with guests, and ensuring adherence to service standards. Candidates should have at least 2 years of bartending experience and a passion for customer service.

Qualifications

• Minimum 2 years as a bartender.
• Grade 12 preferred; Grade 10 with relevant experience acceptable.

Responsibilities

• Prepare and deliver beverage services in banqueting and restaurant operations.
• Mix drinks and present beverages according to guest orders.
• Engage with guests professionally and handle complaints effectively.

Skills

Beverage/Cocktail Knowledge

Bartending skills

Communication skills

Upselling skills

Basic computer literacy

Education

Grade 12

Grade 10

Job description

Job Purpose

To prepare and deliver exceptional beverage services within the banqueting and/or restaurant operations, ensuring continuous achievement and professional execution of internal (SOP) standards.

Key Performance Areas

1. Prepared Work Area
2. Prepare mise-en-place and conduct checks and preparations for service
3. Identify issues with bar display and surrounding areas regarding appearance and equipment functioning
4. Stock bar for service
5. Check cleanliness of own section or station

Service Execution

1. Stay updated on food products, trends, and drinks methodologies to deliver menus effectively
2. Follow Food & Beverage SOPs in all tasks
3. Take guest orders accurately and promptly, and record in the system
4. Explain menu items and recommend beverages
5. Mix drinks and present beverages according to guest orders and outlet standards
6. Attend to guest requests attentively
7. Clear glasses after guests finish their drinks
8. Provide billing and conduct cash-ups at end of service
9. Complete beverage stock sheets each shift
10. Upsell promotional items whenever possible

Bar Standards

1. Adhere to F&B SOPs
2. Comply with health, safety, hygiene, and environmental regulations
3. Use and store equipment safely and according to specifications
4. Participate in stock takes and conduct daily stock counts
5. Report anomalies and breakages appropriately

Customer Engagement

1. Provide warm welcomes, friendly greetings, and respectful interactions with guests
2. Engage with guests professionally, providing solutions and understanding preferences
3. Educate guests on facilities, products, rewards, and promotions
4. Handle complaints, requests, and suggestions effectively, escalating when necessary

Education

Grade 12 preferred; Grade 10 with relevant experience acceptable

Experience

Minimum 2 years as a bartender

Skills and Knowledge

• Ability to work shifts as required
• Physical ability to handle equipment
• Flexibility to perform similar functions in different outlets

Technical Competencies

• Beverage/Cocktail Knowledge
• Bartending skills
• Operating equipment
• Beverage service
• Communication skills
• Upselling skills
• Basic computer literacy
• Cashiering services

Core Behavioral Competencies

• Problem-solving
• Listening and questioning
• Customer dealing
• Checking and following instructions
• Teamwork

Equity

Preference given to employees from designated groups per applicable laws and policies.

POPI Statement

Reference checks and data processing will be undertaken when applying. Consent to processing is deemed given upon application. If not contacted within one month post-application, consider your application unsuccessful.