Motor Claims Training Consultant (Jg8)

Sanlam; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Training Consultant to enhance staff skills through innovative training programs. This role involves developing and conducting engaging training sessions, evaluating their effectiveness, and ensuring compliance with legal requirements. The ideal candidate will have a strong background in claims, a passion for teaching, and the ability to adapt training methods to meet diverse needs. Join a company that values diversity and is committed to transformation while making a significant impact on employee development.

Qualifications

• 2-4 years of claims experience and 1-2 years in Learning and Development.
• Understanding of Santam's systems and training methodologies.

Responsibilities

• Coordinate and conduct training sessions for claims department staff.
• Evaluate training effectiveness and adjust programs as needed.

Skills

Training Value Chain Cycle

Organizational skills

Client engagement

Analytical skills

Advanced computer literacy

Communication skills

Education

Matric

Industry-specific qualification (IISA)

ETDP qualification or equivalent

BEd

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

CAREER OPPORTUNITY

Santam Motor Claims support is looking for an energetic, passionate individual to fill the position of Training Consultant based in Hill On Empire.

WHAT WILL YOU DO

The purpose of this role is to coordinate and conduct product, system, process, soft skill, and related training sessions that will lead to the improvement of staff knowledge and skills, enhancing their ability to perform their current job activities.
To coordinate and conduct assessments and measurement practices aimed at improving worker and workplace performance.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Develop and implement training programs for new hires and existing employees in the claims department.
• Conduct engaging and effective training sessions, both in group settings and one-on-one.
• Evaluate training effectiveness and adjust programs to improve outcomes.
• Stay updated with industry trends, tools, and techniques, incorporating them into training programs.
• Provide feedback and guidance to staff for professional development.
• Ensure all training activities comply with legal requirements and company policies.
• Maintain records of training sessions and track employee progress.
• Collaborate with management to identify training needs based on projected production processes and changes.

QUALIFICATIONS AND EXPERIENCE

• Matric
• Industry-specific qualification or accreditation (e.g., IISA qualification)
• Education, Training, and Development Practitioner (ETDP) qualification or equivalent (Train the Trainer, Assessor, Moderator, Evaluator) OR BEd
• Minimum of 2-4 years claims experience
• Minimum of 1-2 years in Learning and Development (development, planning, facilitation, evaluation)
• Understanding of Santam's systems, including Mainframe systems

SKILLS

• Understanding of the Training Value Chain Cycle (Analysis, Design, Development, Implementation, Evaluation)
• Organizational skills
• Client engagement and facilitation skills
• Analytical and problem-solving skills
• Advanced computer literacy (Word, Excel, PowerPoint)
• Excellent communication skills in English and Afrikaans

COMPETENCIES

• Effective communication and presentation skills
• Ability to work with people and achieve goals
• Networking and relationship-building skills
• Applying expertise and technology effectively
• Planning and organizing
• Delivering results and meeting expectations
• Verbal communication
• Decision-making
• Interpersonal skills for engaging and motivating trainees
• Adaptability in training methods
• Technical proficiency with claims processing systems
• Problem-solving skills

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company. While based in South Africa, we are expanding into emerging markets in Africa and Asia.
Our success is rooted in our passion for our clients and our commitment to delivering Insurance Good and Proper. We value people and aim to recruit the best talent, whether permanently or temporarily.
At Santam, we are committed to transformation and embracing diversity. We strive for a workplace that reflects the demographics of our society and give preference to applicants from designated groups in line with our employment equity goals.
Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format to santam.co.za. Please share this vacancy with qualified individuals.