Product Support Service Representative (Pssr) Global Grade 10

Barloworld Equipment; Gauteng; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading company in equipment management is seeking an experienced professional to manage Key Account customer relationships. The role involves consulting on equipment life cycles, providing after-sales support, and achieving sales targets. Ideal candidates will have a strong technical background, particularly with Caterpillar products, and excellent communication skills.

Qualifications

• At least 5 years of Caterpillar experience as an artisan.
• Qualified diesel / earthmoving equipment mechanic or equivalent.

Responsibilities

• Build professional relationships with Key Account customers.
• Consult about equipment life cycles and maintenance budgets.
• Use Salesforce to record sales opportunities and customer interactions.

Skills

Business development skills

Strong business communication skills

Technical knowledge of product brands

Problem solving

Attention to detail

Education

Matric / Grade 12

Qualified diesel / earthmoving equipment mechanic

Tech Sales / Marketing Diploma or Certificate

Tools

Microsoft Office

Job description

Job Responsibilities

1. Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
2. Proactively assess, clarify, and validate customer needs on an ongoing basis.
3. Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets, and other solutions that will lower their owning and operating costs and support customer success.
4. Assist with quotes for parts, service, and equipment management solutions.
5. Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs.
6. Responsible for marketing after-sales products and services.
7. Serve as liaison between Barloworld and Key Customer accounts, including business planning and budgeting.
8. Inspect failed machines, components, or parts with Technical Representatives and advise/train/educate customers accordingly where possible.
9. Use Salesforce to record all sales opportunities, customer meetings, calls, and machine inspections.
10. Compile and submit monthly reports with forecasts to management.
11. Complete machine and undercarriage inspections as per targets.
12. Forecast undercarriage replacements and advise customers.
13. Discuss machine and undercarriage inspection reports regularly with customers.
14. Responsible for selling Caterpillar marketing initiatives.
15. Follow up on parts quotations and convert them into sales; promote part sales through service.
16. Achieve targeted budgets and manage expenses effectively.

Qualifications, Experience, and Competencies

1. Matric / Grade 12.
2. Qualified diesel / earthmoving equipment mechanic (or equivalent qualification).
3. At least 5 years of Caterpillar experience as an artisan.
4. Tech Sales / Marketing Diploma or Certificate – preferable.

Workplace Competencies

• Business development skills and knowledge.
• Strong business communication skills, including managerial and technical report writing.
• Technical knowledge of product brands.
• Basic financial management skills, PC skills, and proficiency in Microsoft Office.
• Behavioral competencies: relationship skills, problem solving, analysis, and attention to detail.