Hotel Manager - Cape Town and the Winelands

Extra Solutions; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading company is seeking experienced Hotel Managers for luxury properties in Cape Town and the Winelands. Candidates should have a strong operational and financial background in 5-star hospitality, with a focus on guest satisfaction and service excellence. This demanding role requires leadership, flexibility, and a commitment to high standards. If you are passionate about delivering exceptional guest experiences, we want to hear from you.

Qualifications

• 3–5 years’ experience as a Hotel Manager or similar role in luxury environment.
• Strong operational and financial background in 5-star hospitality.

Responsibilities

• Oversee all aspects of hotel operations for smooth day-to-day running.
• Lead department heads to uphold brand standards and service excellence.
• Monitor financial performance, including revenue targets and cost control.

Skills

Leadership

Conflict Resolution

Financial Acumen

Guest Relations

Tools

Opera

Protel

Job description

We are currently recruiting experienced Hotel Managers for luxury properties in Cape Town and the Winelands . If you are passionate about delivering exceptional guest experiences and have a strong operational and financial background in the 5-star hospitality space, we’d love to hear from you.

Locations : Cape Town & Winelands

Type : Full-time

Salary : Competitive (Based on experience)

What We're Looking For :

• Minimum of 3–5 years’ experience as a Hotel Manager or similar leadership role in a 5-star or luxury environment
• Proven ability to manage full hotel operations, front door to back door
• A guest-first mindset with an unwavering focus on service excellence
• Strong leadership , team development, and conflict-resolution skills
• High-level financial acumen with experience in budgeting, forecasting, and cost control
• Familiarity with hotel management systems (e.g., Opera, Protel, or similar)
• Willingness to work long hours , including weekends and public holidays

Key Responsibilities :

• Oversee all aspects of the hotel’s operations, ensuring smooth and efficient day-to-day running
• Lead and motivate department heads and their teams to uphold brand standards and drive service excellence
• Build and maintain strong guest relationships, ensuring high satisfaction and return rates
• Ensure compliance with health, safety, and operational policies and procedures
• Monitor and drive financial performance, including revenue targets and cost control
• Uphold brand reputation and handle guest feedback or complaints with professionalism
• Maintain consistent communication with ownership and stakeholders
• Drive quality assurance across all departments, including F&B, Housekeeping, Front Office, and Maintenance
• Implement strategies to improve efficiency, service delivery, and profitability
• Foster a culture of accountability, training, and continuous improvement within the team

Key Performance Indicators (KPIs) :

• Guest satisfaction score (NPS or similar)
• Employee engagement and retention rate
• Gross Operating Profit (GOP) margins
• Food & Beverage cost control and profitability
• Average response / resolution time for guest complaints
• Staff training and development hours completed
• Online review ratings (TripAdvisor, Google, Booking)
• Health & safety compliance audit score
• Occupancy and ADR growth vs previous periods

Please indicate which region you are applying for (Cape Town or Winelands).

These are demanding, hands-on roles that requires dedication, flexibility, and stamina. If you're ready to work long hours, weekends, and public holidays as part of a passionate and professional team—this opportunity is for you. Join a group of luxury properties where your leadership will directly impact guest experience and team culture.

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