Senior System Engineer

Exclusively Remote; Randburg; Remote; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a Senior Systems Engineer Associate to enhance their IT infrastructure. This role involves designing, configuring, and maintaining servers and networks, ensuring seamless operations for clients. You'll be at the forefront of implementing cloud solutions and disaster recovery strategies, while also providing top-notch support and coordination for client initiatives. If you thrive in a dynamic environment and are passionate about technology and client success, this opportunity is perfect for you. Join a forward-thinking team where your expertise will make a significant impact!

Qualifications

• 5+ years of experience in IT roles focusing on systems engineering.
• Must complete a technical certification exam annually.

Responsibilities

• Design and implement network solutions for clients.
• Coordinate client service activities and respond to support requests.

Skills

Windows Server Configuration

Active Directory

Exchange Support

Firewall and VPN Configuration

SQL Server Administration

Virtualization (VMWare or Hyper-V)

Customer Service Skills

Organizational Skills

Communication Skills

Education

Technical Certification

Tools

ConnectWise Automate

Job description

One of our clients is looking for an experienced Senior Systems Engineer Associate who is focused on the design, configuration, deployment, and maintenance of servers, networks, and server-based systems. These individuals will handle planning and project coordination related to client IT initiatives/projects.

Job Requirements

• Must have 5+ years of work experience in a related IT position
• Experience with:
• Windows server configuration and maintenance
• Active Directory and Group Policy configuration and support
• Exchange configuration and support
• Managed anti-virus configuration and support
• Server backup administration and support
• Firewall and VPN configuration, maintenance, and support
• SQL Server configuration, maintenance, and support
• Virtualization (VMWare or Hyper-V)
• Complete a Connectwise University Major
• Study for and pass at least one technical certification exam per year

Skills and Attributes

• Excellent customer service skills
• Top-notch organizational skills
• Good communication skills for client coordination
• Sound judgment
• Professional appearance and demeanor
• Ability to research and develop technical solutions for client and business initiatives
• Reliability and good attendance
• Ability to follow directions from the Client Services Manager
• Teamwork, mentorship, and a positive attitude

Essential Duties

• Act as a Technology Success Manager for clients
• Coordinate client service activities for medium and larger clients
• Participate in quarterly business reviews (QBRs)
• Design and implement network solutions: LAN, WAN, routers, firewalls, and security
• Design and implement hosted and cloud solutions tailored to client requirements
• Develop disaster recovery solutions
• Support virtualization technologies
• Administer and maintain remote monitoring solutions like CW Automate
• Respond to client support requests and escalations
• Handle escalated server, network, and desktop issues
• Contribute to projects led by the Implementation and On-boarding team
• Develop, maintain, and review system documentation
• Communicate with customers about incidents, changes, and outages
• Manage tickets created due to alerts in CW Automate
• Review CW Automate alerts, performance data, and configurations
• Perform server checkups using CW Automate and manual reviews
• Participate in on-call rotation for off-hours support
• Log all work in ConnectWise as service tickets