Linen Supervisor

Accor; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company is seeking a Linen Supervisor to manage laundry operations. This role ensures high-quality processing of linens and uniforms, oversees staff, and maintains safety standards. Ideal candidates are organized, guest-focused, and thrive in fast-paced environments.

Qualifications

• Minimum of two years experience in high-volume laundry/housekeeping operations.
• Basic knowledge of laundry operation.

Responsibilities

• Oversee laundry staff and maintain cleanliness and safety standards.
• Sort, count, and store clean linens.
• Assign duties to staff and instruct on work methods.

Skills

Team Player

Organization

Guest Focus

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of position

The Linen Supervisor supports the daily operations of the laundry and linen department, ensuring timely and high-quality processing of all linens and uniforms for guests, staff, and management. Reporting to the Linen Manager, this role oversees laundry staff, maintains cleanliness and safety standards, and assists in tracking linen movement, inventory control, and equipment upkeep. The Linen Supervisor also provides financial and administrative support, helping to ensure cost-effective operations and accurate reporting.

General Duties and Responsibilities

• Consistently offers professional, engaging and friendly service.
• Clean laundry and other work area so that health standards are met.
• Sort clothing and other articles, load washing machines, and iron and fold dried items.
• Sort, count, and mark clean linens and store them in linen closets.
• Empty wastebaskets and linen to relevant areas.
• Clean rugs, carpets and draperies using vacuum cleaners and shampooers.
• Keep storage area and carts well-stocked, clean, and tidy.
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Replenish supplies, such as bathroom items andlinens.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Observe precautions required to protect guest property and report damage, theft, and found articles to supervisors.
• Request repair services and wait for repair workers to arrive.
• Assign duties to other staff and give instructions regarding work methods and routines.
• Run errands, such as taking laundry to the cleaners and or guest rooms.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift

Qualifications

• Previous experience is an asset.
• Minimum of twoyear experience in a high-volume laundry /house keeping operations.
• Guest focused with a passion for service and standards excellence.
• Must be strong team player.
• Basic knowledge of laundry operation
• Highly organized, result oriented.
• Must be able to work well under pressure in a fast paced and constantly changing environment.
• Must be able to work shifts.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.