Utilities Portfolio Lead

AJ Personnel; Pretoria; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading company in the utilities sector is looking for a Client Success Lead to manage and expand client portfolios. The role involves driving operational excellence, maintaining client relationships, and overseeing billing processes. Ideal candidates should have a strong background in utilities management and client retention strategies.

Qualifications

• Five years of experience in the utility industry is advantageous.

Responsibilities

• Retain and grow the client base through additional services.
• Drive operational outcomes to exceed client expectations.
• Engage with clients to determine requirements and present solutions.

Skills

Business development

Client retention

Billing approvals

Process management

Utilities management

Education

Grade 12

BCom

Tools

Microsoft Office

Excel

Job description

Our Client in the utilities / metering services sector is seeking a Client Success Lead to manage and grow the Clients' portfolio.

Minimum Requirements

• Grade 12; tertiary qualification (BCom) advantageous
• Five years of experience in the utility industry is advantageous
• Proficiency in Microsoft Office, with intermediate to advanced Excel skills

Responsibilities

• Retain and grow the client base through additional services or managing more buildings
• Drive operational outcomes to exceed client expectations
• Build professional relationships with key stakeholders in conjunction with the Client Success Lead
• Maintain the master client contact list
• Attend and document utility meetings, including distributing agendas
• Participate in ad hoc meetings with landlords, tenants, utility consultants, and workshops
• Engage with clients to determine requirements and present solutions, services, and technologies
• Approve monthly billing and manage the billing process
• Ensure quality control in service delivery
• Oversee billing processes handled by Utility Administrators
• Report on recoveries and building-related issues
• Address tenant queries promptly
• Supervise field services and site work, including job cards, quotes, and installations
• Handle escalated and high-impact queries
• Assist clients with recovery ratios and expense management
• Manage budgets and accruals related to utility financial services
• Oversee portfolio clean-up activities
• Provide global reporting on portfolio performance
• Manage internal staff, including Utility Administrators
• Obtain council account approvals where applicable

Application Process

• If you meet the minimum requirements and experience, submit a detailed and updated CV.
• Apply online and complete your registration on our website to create your profile, which allows you to apply for all advertised jobs with AJ Personnel.
• You may remove your profile from our system when no longer seeking employment.
• Applicants not meeting minimum requirements will not be considered.
• Note that jobs may expire at the client's discretion.
• AJ Personnel will only respond to shortlisted candidates.
• If you do not receive a response within two weeks, your application was unsuccessful, but your profile remains for future opportunities.

Desired Skills

• Business development
• Client retention
• Billing approvals
• Process management and query resolution
• Utilities management