Manager: Chat Support

Capitec Bank; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking dynamic, self-motivated individuals to join their Client Engagement team. This role involves managing functions and supporting the Chat Support team to achieve business objectives. Ideal candidates will have extensive experience in service-oriented environments and a strong understanding of client relationship management. If you are passionate about service excellence in the banking sector and thrive in a target-driven atmosphere, this opportunity is perfect for you to make a significant impact.

Qualifications

• 5+ years in professional, service-oriented environments.
• 3+ years of supervisory experience.

Responsibilities

• Manage a function within the Client Engagement team.
• Support the Chat Support team and drive business plan achievement.

Skills

Decision-making skills

Interpersonal and relationship management skills

Leadership skills

Planning, organizing, and coordination skills

Problem-solving skills

Education

Bachelor's Degree

Honours Degree

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

• To manage a function within the Client Engagement team and support the Chat Support team, driving tactical implementation and achievement of the Chat Support business plan and the broader Client Engagement Centre business plan.

Experience

Minimum:

• 5+ years of working experience in professional, service-oriented environments.
• 3+ years of supervisory experience, supervising one level of direct reports.
• Knowledge of client service principles and practices.
• Understanding of client relationship management (CRM) concepts.
• Operations management experience.
• Commercial business knowledge and acumen.
• Applied understanding of banking or service technology and infrastructure.

Ideal:

• Experience managing teams in a target/SLA-driven landscape.
• Experience in a banking, service, or retail administration environment.
• Experience with Capitec Bank.
• Experience in a service support environment.
• Knowledge of Capitec Bank policies.
• Working knowledge of Capitec Bank's integrated systems, structure, and infrastructure.

Qualifications (Minimum)

• Bachelor's Degree.

Qualifications (Ideal or Preferred)

• Honours Degree.

Knowledge

• Same as above, repeated for emphasis.

Skills

• Decision-making skills.
• Interpersonal and relationship management skills.
• Leadership skills.
• Planning, organizing, and coordination skills.
• Problem-solving skills.

Conditions of Employment

• Clear criminal and credit record.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.