Bbbee Client Relationship Manager

Bee123; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading company seeks a BBBEE Relationship Manager to enhance client relationships and drive satisfaction through strategic guidance and cross-selling initiatives. The ideal candidate will possess strong interpersonal skills and a solid understanding of B-BBEE regulations, with a proven track record in client retention and growth.

Benefits

Commission

Bonus and incentives

Commitment to employment equity

Qualifications

• At least 3 years of client relationship management experience.
• Excellent communication and interpersonal skills.
• Good understanding of B-BBEE and related regulations.

Responsibilities

• Build and maintain strong relationships with key clients.
• Identify potential cross-selling opportunities within existing clients.
• Gather market intelligence and feedback to improve solutions.

Skills

Client relationship management

Communication

Problem-solving

Time management

Customer-focused

Education

Degree in Business, Marketing, or related field

MDP qualification

Tools

SaaS platforms

Job description

As the BBBEE Relationship Manager at BEE, you will play a pivotal role in building and maintaining strong relationships with our clients. You will serve as a trusted advisor, providing strategic guidance, resolving client issues, driving customer satisfaction and retention, whilst reaching cross-selling targets. Success is measured in client satisfaction, retention, growth, and profitability.

Responsibilities:

1. Strategic Relationship Management: Build and maintain strong, lasting relationships with key clients. Be the main contact person and ensure client satisfaction and support. Grow client accounts by identifying opportunities for upselling and cross-selling. Assist in creating new business opportunities for our ESD and Skills teams by understanding each client's transformation goals. Stay updated on industry trends, B-BBEE laws, and competitor activities. Communicate professionally with clients and colleagues.
2. Cross-selling: Identify potential cross-selling opportunities within existing clients. Develop relationships to understand client needs. Collaborate with sales and marketing teams on targeted campaigns. Provide product knowledge and recommendations. Track and report on cross-selling metrics.
3. Market Understanding: Gather market intelligence and feedback to improve our solutions. Monitor competitors’ activities, pricing, and market trends to inform strategic decisions.

Minimum Requirements:

• At least 3 years of client relationship management experience
• MDP qualification is advantageous
• Good understanding of B-BBEE and related regulations
• Excellent communication and interpersonal skills
• Customer-focused with strong service orientation
• Problem-solving skills and ability to think on your feet
• Time management skills and ability to handle multiple clients
• Experience with SaaS platforms is preferred
• Proven track record of achieving client retention and growth targets
• Degree in Business, Marketing, or related field; higher qualifications are a plus
• Willingness to travel as needed

Personal Attributes:

• Professional demeanor and respectful behavior
• Openness to learning and skill development
• Informed about B-BBEE legislation to support clients effectively

Success Measures:

• Achievement of revenue and profitability goals
• Consistent demonstration of value to clients to ensure satisfaction and retention

We Offer:

• Commission
• Bonus and incentives
• Commitment to employment equity, favoring under-represented groups

If you do not hear from us within 30 days after the closing date, please consider your application unsuccessful.