Data Steward – Animal Health

Iqvia; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading company in the Animal Health sector is seeking a Data Steward to manage and optimize data systems for commercial excellence. The role involves collecting, processing, and analyzing data to support business decisions, ensuring data quality, and providing training on CRM systems. Ideal candidates will have a strong background in data management, CRM experience, and a degree in a relevant field.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3-5 years in Sales data reporting and CRM preferred.
• Experience in Animal Health or Pharma is advantageous.

Responsibilities

• Collect and process sales, market, and CRM data.
• Manage data quality and accuracy.
• Create and maintain sales report dashboards.

Skills

Analytical thinking skills

Experience with CRM

Dashboard creation and maintenance

Good communication and presentation skills

Training ability

Cross-functional collaboration experience

Proficiency in MS Office, especially Advanced Excel

Education

Bachelor's degree in Business Administration, IT, or equivalent

3-5 years experience in Sales data reporting and CRM

Tools

Tableau

PowerBI

Job description

Data Steward – Animal Health

Position:

Data Steward – Animal Health

Location:

Johannesburg

Basic Purpose of the Role:

Maintain commercial excellence systems and processes such as CRM / Veeva to drive Sales Force Excellence.

Set up infrastructure and processes for collecting, processing, and maintaining data from various sources (Veeva, Sell-in, Sell-out, Valkre, stock levels).

Generate relevant reports combining different data sources to drive business decisions.

Key Accountabilities:

1. Data Steward: Collect and process sales, market, and CRM data. Manage data quality and accuracy. Understand end-to-end data flows and identify data dependencies. Create and maintain sales report dashboards. Maintain Strategic Account Management Dashboards.
2. CRM Support: Manage the Veeva CRM system database, including territory alignment for sales teams using tools like VEEVA Align. Assist with segmentation and targeting processes. Maintain the customer database in Veeva and identify data quality gaps. Maintain existing Veeva modules and roll out new modules, including Jira request management, testing, implementation, and user training.
3. Training and Knowledge Sharing (Back-Up Support): Serve as the first point of contact and local tool owner for Veeva. Assist in creating training material for new modules and new joiners. Provide back-up support for onboarding new employees, especially in Veeva CRM.
4. Technical Support: Support the sales team with Veeva technical issues, managing tickets with Business technical teams.
5. Sell-Out Data Management: Reconcile wholesaler sales reports via Rapsody. Create and maintain sales dashboards and KPI tracking reports. Provide data for incentive calculations and payouts. Partner with regional and global teams to implement global tools.
6. Analytical and Reporting: Report and interpret data, support the CE manager with dashboards. Track sales force activities, detailing, campaigns, KPIs, and coaching KPIs. Assist in realization tracking and incentive calculation. Prepare integrated analysis with various data sources for strategic decision-making.
7. Regulatory and Organizational Requirements: Ensure compliance with SOPs, local regulations, ethical standards, and best practices.

Job Complexity:

Requires analytical thinking, strong data management skills, and reporting. Work within strict timelines, conduct gap and opportunity analysis, and provide solutions.

Interfaces:

Local: CE Manager, AH Head, Sales & Marketing Leads, Regulatory, Data teams, BI Shared services.

Regional/Global: Data management teams, BI Shared services, CE Team, GBS, MDM teams.

Job Expertise:

Good understanding of data flows, CRM management, and experience in Animal Health or Pharma industry is advantageous.

Minimum Education / Degree Requirements:

Bachelor's degree in Business Administration, IT, or equivalent, or 3-5 years experience in Sales data reporting and CRM.

Required Capabilities:

• Analytical thinking skills
• Experience with CRM
• Proficiency with Tableau, PowerBI
• Dashboard creation and maintenance
• Good communication and presentation skills
• Training ability
• Cross-functional collaboration experience
• Proficiency in MS Office, especially Advanced Excel
• Experience in Animal Health or Pharma is an advantage