Infrastructure Manager

Recru-It; Johannesburg; On-site; ZAR 30 000 - 90 000; Full time

Job summary

An established industry player is seeking a dynamic IT Infrastructure Manager to oversee operations across various locations. This role involves managing network installations, configurations, and troubleshooting, while ensuring top-notch support for IT personnel. The ideal candidate will have a strong background in IT support, network infrastructure, and system configurations. Join a forward-thinking organization that values innovation and teamwork, where your contributions will directly impact the efficiency and effectiveness of IT operations. If you are passionate about technology and eager to drive improvement, this opportunity is perfect for you.

Qualifications

• 2+ years as a Network/Infrastructure Engineer and 5+ years in IT Support.
• Experience in troubleshooting and configuring networks and systems.

Responsibilities

• Manage IT infrastructure operations across multiple locations.
• Oversee installation and maintenance of networks and telephony systems.
• Ensure cybersecurity and disaster recovery protocols are in place.

Skills

Network Infrastructure

IT Support

System Configurations

Troubleshooting

Cybersecurity

Disaster Recovery Planning

Office 365 Administration

Team Management

Education

Bachelor's in Information Technology or related field

Tools

Microsoft Server Technologies

3CX Telephony

Cargowise One

Veeam

Symantec

SharePoint

Sage Payroll

Job description

• Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office
• Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa
• Oversee the installation, configuration, maintenance and troubleshooting of all networks related WAN / LAN / WLAN networks
• Voice Telephony software and hardware (Current VOIP (Asterisk 3CX, Paton, supporting 120 seats)
• Software support

Support includes:

• Desktop Support
• Microsoft Suite
• Cargowise One
• 3cx Telephony
• Microsoft Server Technologies Virtual and physical
• Cloud and virtualization environments setting up configs
• Symantec
• SharePoint
• Sage Payroll
• ERS Biometrics

• Research and recommendation of hardware and software solutions to meet the requirements of a rapidly evolving organisation and IT environment
• Troubleshooting hardware, software, WAN, LAN, WLAN
• Disaster Recovery policy and programme, mitigation of downtime for network and critical IT Systems
• Regular reports on key metrics relating to network stability, availability, analysis on problems as and when they occur
• Website and Intranet Management, Configurations
• Helpdesk management with 24 / 7 availability
• Line Management
• Liaise with third party hardware and software suppliers, ensuring suppliers remain accountable and provide services as contracted by establishing measurable to gauge performance.
• Cybersecurity
• Supports all users with desktop, printer and software issues that are escalated to Tier 3
• Ensure all PCs have the latest software, appropriate server access and security, logged and tracked in the helpdesk
• Responsible for overall IT infrastructure, health and maintenance
• Sets up server monitoring and reporting system
• Sets up and monitors system backup mechanisms with Veeam
• Maintain and improve the Disaster Recovery Plan
• Implements necessary security & systems policies
• Office 365 Administration
• Network Administration
• Maintain firewalls and security infrastructure
• Asset management - records location, cost & status of all technology-related resources
• Ensure all hardware and software are up to date, and in suitable working conditions.
• Ensures up-to-date use of all software licenses in Microsoft processes to ensure compliance
• Purchasing of all IT-related equipment.
• Plans, manage & co-ordinate all IT projects and ensure projects are delivered

Requirements

• 2 years' experience as a Network / infrastructure engineer
• 5 years' experience as IT Support and administration
• Experience in network infrastructure
• Experience in local, wide area networks
• System Configurations, setup, troubleshooting, planning and design, implementation and user support
• Installation and support of Microsoft Server Technologies, Microsoft and Linux O / S
• Support in telecommunications equipment, Paton, design, and servers (VOIP), (AV)

Advantageous

• Information technology engineering, or other related disciplines
• Networks administration
• Previous experience in Line Management and supervision
• Attitude Team member driven, smart, ambitious, and constantly encourage to use initiative, bring the team and business forward. 100% ambitious focused on proactive approach, meeting goals, and creating a fun and can do attitude