Customer Service Associate

Global Policy Ltd; Johannesburg; On-site; ZAR 180 000 - 300 000; Full time

Job summary

An established industry player is looking for a passionate Customer Service Associate to join its dynamic team. In this role, you will be the first point of contact for clients, providing exceptional service and personalized solutions. You will collaborate with diverse professionals and contribute to improving customer service processes. This is a fantastic opportunity to gain valuable experience in a reputable global consultancy firm while making a positive impact on the global policy landscape. If you thrive in a fast-paced environment and are committed to excellence, this role is perfect for you.

Benefits

Competitive compensation

Supportive team environment

Challenging projects

Professional development opportunities

Qualifications

• 2+ years of experience in customer service or client-facing roles.
• Strong verbal and written communication skills essential.

Responsibilities

• Engage proactively with clients to understand and meet their needs.
• Respond to client inquiries via phone, email, and social media.

Skills

Verbal Communication

Written Communication

Problem-Solving

Time Management

Multitasking

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Marketing

Tools

Microsoft Office

CRM software

Job description

At Global Policy Ltd, we are committed to providing expert advisory services to governments, organizations, and businesses globally. Our team of professionals works tirelessly to assist our clients in navigating complex policies and regulations, enabling them to achieve their objectives and contribute to a sustainable and inclusive global economy.

We are currently seeking a highly skilled and motivated Customer Service Associate to join our dynamic team. This is an excellent opportunity to work for a leading consultancy firm that values innovation, teamwork, and excellence.

Position Overview:

As a Customer Service Associate, you will play a crucial role in providing exceptional customer service to our clients. You will act as the first point of contact for all client inquiries and concerns, and provide timely and accurate responses to ensure their satisfaction.

Key Responsibilities:

1. Proactively engage with clients to understand their needs and provide personalized solutions.
2. Respond to and resolve client inquiries and concerns via various channels, including phone, email, and social media.
3. Develop a deep understanding of our services and policies in order to provide accurate information and recommendations to clients.
4. Work collaboratively with internal teams to ensure seamless communication and outstanding service delivery to clients.
5. Manage and maintain accurate client records and documentation.
6. Identify and escalate any potential issues or concerns raised by clients to the appropriate team for timely resolution.
7. Keep up-to-date with industry trends and developments to better serve our clients and provide value-added services.
8. Contribute to the continuous improvement of our customer service processes and procedures.

Qualifications:

1. Bachelor's degree in a relevant field (e.g. Business Administration, Communications, Marketing).
2. Minimum of 2 years of experience in a customer service or client-facing role.
3. Excellent verbal and written communication skills.
4. Strong problem-solving and decision-making abilities.
5. Ability to multitask and manage time effectively in a fast-paced environment.
6. Proficient in using Microsoft Office and CRM software.
7. Experience in a consulting or professional services environment is a plus.

Why Work with Us?

At Global Policy Ltd, we believe in investing in our employees and providing a rewarding work environment. As a Customer Service Associate, you will have the opportunity to:

1. Gain valuable experience in a reputable global consultancy firm.
2. Collaborate with diverse and knowledgeable professionals.
3. Be part of a dynamic and supportive team.
4. Take on challenging and rewarding projects.
5. Receive competitive compensation and benefits package.

If you are passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. Join us in our mission to make a positive impact on the global policy landscape.