Sales & Marketing Coordinator

Fairmont Hotels & Resorts; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading hospitality group seeks a detail-oriented Sales and Marketing Coordinator in Cape Town. This role involves supporting sales and marketing targets, coordinating site inspections, and maintaining customer relationships. Ideal candidates will have a Bachelor’s degree and experience in sales support or marketing, with strong organizational and communication skills.

Qualifications

• 1–2 years of experience in sales support or marketing role.
• Strong organizational and communication skills.
• Ability to analyze data and draw insights.

Responsibilities

• Support sales and marketing managers to improve productivity.
• Handle urgent calls, emails, and messages.
• Collaborate with other departments for efficient handling of queries.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Office

Data analysis

Team-oriented

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, whether in your hotel, elsewhere in hospitality, in your country, or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

Scope of Position:

A detail-oriented sales and marketing coordinator to contribute to the achievement of sales and marketing targets by supporting the sales and marketing manager, coordinating sales site inspections, supporting digital marketing strategies, and maintaining good customer relationships. The responsibilities include supporting sales, ensuring client satisfaction, coordinating with other departments, problem solving, handling administrative duties, and sending out quotations in a timely manner.

Sales and Marketing Coordination:

1. Assist sales and marketing managers to improve productivity by contacting customers to arrange site inspections and ensuring all managers have high-quality, up-to-date support material.
2. Handle urgent calls, emails, and messages when the Director of Sales and Marketing is unavailable, answer customer queries, inform them of delays, issue quotes, and assist with site inspections.
3. Follow up on quotes and assist with conversion.
4. Collaborate with other departments to ensure sales, marketing, queries, and events are handled efficiently.
5. Develop and maintain online filing systems to keep sales records, prepare reports, and provide financial information to the finance department.
6. Prepare function sheets and coordinate pre- and post-event reviews.
7. Make the company's services attractive to potential customers.
8. Ensure adherence to laws, regulations, and policies.
9. Coordinate with external marketing consultants to align digital strategies and marketing collateral with the hotel's brand image.
10. Manage digital media queries, TripAdvisor listings, reviews, and responses.
11. Innovate, implement, and drive local campaigns and events.
12. Manage the hotel website with external marketing support.
13. Distribute contracted rates, follow up with clients, and keep records.
14. Assist with administrative functions as needed.

Operational duties:

1. Maintain thorough knowledge of hotel facilities and conduct regular site inspections.
2. Assist with site inspections for potential clients and oversee events during busy periods.

Systems & Procedures:

1. Report system issues and suggest improvements.
2. Follow policies and procedures outlined in the brand standards and manuals.
3. Complete duties thoroughly and ensure proper handovers.
4. Participate in all relevant training programs.

Guest service and Employee Relationships:

1. Greet guests and respond promptly to their needs.
2. Provide efficient, friendly, and professional service.
3. Anticipate guest needs and act immediately.
4. Lead by example in customer service.
5. Promote sales of hotel promotions and facilities.
6. Maintain respectful relationships with colleagues and management.
7. Manage client acquisition and retention, including cold calling and hosting events.

Environmental and Social Responsibility:

1. Participate in community projects and hotel initiatives.
2. Reduce energy and waste, promote recycling, and participate in social drives.

General and other Duties:

1. Perform additional duties as assigned and ensure compliance with policies.
2. Maintain high personal appearance standards and ensure security and safety.
3. Attend scheduled training and development sessions.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 1–2 years of experience in sales support or marketing role.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office.
• Ability to analyze data and draw insights.
• Team-oriented and proactive approach.

Additional Information

Maintain confidentiality of sensitive information. This description is a guide and may be amended to meet business needs.